There was nothing about the companys mission helping Americans make smart financial choices so their goals arent left to chance that needed to be fixed. On the contrary, a strong foundation was already in place one built over the companys storied 164-year history. Outside of the talent acquisition space and creating talent pools, what do you say to the up-and-coming managers or the newly-minted managers or supervisors, people that are now in charge of developing others? Legal Assistant . Nobody achieves things in life without the help of a number of folks. Im not going to give you the background on this amazing leader that he is the CHRO. c&(<0mF*_Ty*V4bR|Ue$(Rb47l$t2Byf&QIGCzRGV)ZCg@=dF _~PBc?+!p=p\ PjdD{V$M.ASC1Fsr;42=7R9#uu>=@ _8VO4tIs^9MgYU@+A.qp|'H_Wm`3aL-UsS0`/Zo^u741X;xX[2 'M)Go-d Believe it or not, I have lost every bit of sanity and Mike Cirelli talked me into a book too, which well probably be talking to you about your sin. /SMask /None>> We are well-positioned for the days, months, and years to come, in part, because we created and committed to a new people vision and employee value proposition. All right. We refined the way we recruit. Robertson is probably best known for his trio of novels featuring Morris Bird III: The Greatest Thing Since Sliced Bread, The Sum and Total of Now, and The Greatest Thing That Almost Happened.A movie adaptation of The Greatest Thing That Almost Happened aired on NBC in 1977, starring . Build those key relationships early.. When I made that transition to HR, I had come out of being a consultant in the defense space in KPMG Consulting. Now that companies are allowing much more flexibility and remote capabilities, youre going to have a challenge that anyone anywhere in the world can recruit your talent. I survived to fight another day, as they say. Yes, correct. We need to figure out a way to get you this experience. /GSa 3 0 R We'd love to learn more about you, your team, and your challenges.Talent War Group is ready to help. /F7 7 0 R As a result, we saw a rapid double-digit increase in employee engagement over three years growth we maintained throughout 2021. It has to be threaded in your mainstream of what you do for talent. You have your best personality on and your right smile. All of those things that youre crystallizing are all the things that you gave to me when I was in my role. Retired Senior Vice President Chief Information and Digital Officer, Eli Lilly and Company. Leverage a lot of smart people. What are you going to do differently? ei(R5@gD)M4jv#UWBDx9{yBYjV'l jM">S]Uf1]5/U6My2}Jbi{\T0jnI1.z6qrHw67,.P\e2;Hu)LE*nZ FJ;fGS8bY;[34o}7nfBOsu;fF0>}j&gSqJ[*R^ I know that much. She said, This is not crisp. Measured by 2020 revenue. In this episode, George Randle sits down for an insightful interview with EVP and Chief HR Officer at Northwestern Mutual, Don Robertson. She came from the business and then went into HR. For me, I remember the quote in the book and I believe it was you that was, A-players want to work for A-players. Don Robertson (March 21, 1929 - March 21, 1999) was an American novelist. It requires a level of expertise technologically, subject-matter experts and a number of different things. /Title ( N o r t h w e s t e r n M u t u a l A p p o i n t s D o n R o b e r t s o n t o S e n i o r V i c e P r e s i d e n t a n d C h i e f H u m a n R e s o u r c e s O f f i c e r - A u g 2 1 , 2 0 1 8) It cannot be a separate thing. Change led us to where we are today and a continued commitment to innovation and adaptability will ensure an even stronger future. The final question before I close out is if you could go back and tell 22-year-old accounting finance, Don Robertson, what to do differently that would have accelerated your career, made your career easier, made it better and allowed you to take care of more people, what would that advice be? endobj . Before Apttus Don was the CHRO for Sutherland Global Services. Thats when our teams got to work. Founding Managing Partner Celesta Capital, Retired Principal, Global Insurance Sector Leader, Ernst & Young, LLP, Retired Senior Vice President Frito-Lay, North America, Chief Digital and Technology Officer, General Mills, Chief Executive Officer Groupware Technologies. endobj If youre in the business of constantly having to acquire talent because youre losing them or youre not attracting them, youre going to eventually fall behind, whether its in how quickly you do things, the quality of what you do or the ideas you come up with. >> /Annots 15 0 R Georgia Public Defender Council. Mpb4 Do you want to be in this area? Every conversation I have with that person is to help them achieve that. Bina was at PepsiCo and was Head of HR at Ericsson and is now doing a large private company. You got to go back and tell Don, 22 years old, after so many years of great wins and failures that you learned from, all of those things. We took intentional steps to be champions for our employees, and we protected the very core of our company what makes Northwestern Mutual such a special place to work. x][~s]^}lCHAC~)qH}CpIs9;;;||G]y,ySg7v'_h?,M7u&U)iPO4_jm~nA Sources: Financial Advisor and InvestmentNews, April 2021, Financial Planning, August 2021. During this Great Reshuffling era marked by workforce shortages across industries, its never been more important for leaders to deliver on their companys employee value proposition. The more that weve had experiences in life that allow us to master certain types of skills, the faster youre going to be able to assimilate to whatever new environment youre in. Reggieyiane Robertson. Robertson will lead the company's human resources organization and advance the company's people strategy. There were pockets of high engagement here and there, but many employees did not feel they had the same opportunities for growth and career success as others. MILWAUKEE, Aug. 21, 2018 /PRNewswire/ -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. You can start to build internal processes so you can develop. I havent stopped counting yet. It isnt just a case where the company gets what it needs from the employee. Awards Conference & Dinner in NYC - one of the year's premier See Profile. >> What weve accomplished here is remarkable. Your job is to develop the next generation of not just leaders but of talent.. I was thinking of the great Caroline Atherton, if you remember her. Don Robertson is on Facebook. I owe her a tremendous amount. I have failed numerous times in my career. Youve done all the things to get ready to make a first impression. The number one thing I would leave you with is diversity and inclusion cannot be a hobby and a separate thing. The people leaders have to be an extension of the leadership teams. MILWAUKEE, Aug. 21, 2018 / PRNewswire / -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. You mentioned diversity. Apple and the Apple logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google, Inc. The next thing you know, theyre jumping at something when you probably could have had great opportunities for them had you been intentional about it. Don understands how to meet the needs of a diverse workforce while employing strategic thinking to deliver real results for Northwestern Mutual, its workforce, and its clients. Investment brokerage services are offered through Northwestern Mutual Investment Services, LLC (NMIS) a subsidiary of NM, broker-dealer, registered investment advisor, and member FINRA and SIPC. >> Don was a huge contributor to that. What do they want to be?, Its not what they want to be when they grow up because its not about a specific job, Do you want to be a senior leader? Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1w Theres nothing on paper that would have said that I should have been the Head of HR for HR. I dont think its that unique. Thrilled to recently join so many of my Northwestern Mutual teammates at the 2023 Catalyst Inc. I had no business being at the level I was at because I came over to a pretty high level but she knew I had the raw attributes. Don Robertson. Northwestern Mutual. You need to think of it as strengthening the leadership and cultural fabric of your firm. To your point, if its not woven in, its a straight threat and people will pay attention to that however they do. /Type /Annot Robertson will. She is also accountable for NM Future Ventures along with digital disruptor, Wyshbox. I try to get to know the person at an authentic level. I wouldnt want to be anywhere near you if youre answering texts in the middle of the night with Anne. Employees, your job is to work with your manager to develop a career plan. Get on the phone. We were using BlueJeans at that time and she said exactly that. /Type /Annot << Thats what I found in my career is that because I can attend to think and talk more like a business person who happens to know HR rather than an HR person who is trying to understand the business, it gives me an ability to accelerate a lot of times to a stage of making an impact versus spending a lot of time trying to convince people that I can help them. /URI (http://www.prnewswire.com/) To be able to support as an HR leader for a function that you come from gives you an innate ability to understand the function in a way that, frankly, if you had never been in it, you wouldnt understand. /SA true Youre not going to keep them. I became more authentic as I got older and I would say, Heres what I was thinking. Im still doing the heavy insanity workouts. I had the good fortune to work with you and for you twice. Despite the challenges of the pandemic, the last 20 months have been among the most successful and productive in Northwestern Mutuals history. If you want, give us a thumbnail. Its the one thing that we have done well. 7) Tell me a difficult person. When we started to put in place a lot of these mechanisms around talent management, talent development and career path, what wonderful talent we had that was down in the organization that we probably didnt know as well as we should have known. Did anybody come to mind who invested in you and your career and giving you good advice? Tracy was that way. Executive VP & Chief Human Resources Officer . Get Contact Info for All Departments Northwestern Mutual Org Chart by Seniority Marketing (509) Lee Hurley Robertson joins Northwestern Mutual after serving in human resources leadership roles at companies ranging from Fortune 50s to maturing start-ups. I dont know if he listened to me. Through a distinctive, whole-picture planning approach, we empower our clients to make the most of every single day and plan for important moments in their future. I moved into this and did some sales with HP. Those are a few of the nuggets in terms of what I might do differently. Youre assembling A-players, and no doubt I walked into a bunch of A-players with the reputation of Northwestern Mutual. [ 8 0 R 9 0 R 10 0 R ] 1 of the 2 of them was incessant. I started in finance accounting. They have their top talent and they dont want to let them go because they cant think of, How am I going to succeed without that top talent? What you have to become is more of a thought about, Your job is not to just deliver on what youre doing now, but to develop people for the future and elevating in the organization.. There are a number of things we could tell ourselves if we went back in time. << Im obviously looking for intellect. An example of that is sometimes how it can be difficult. Not all Northwestern Mutual representatives are advisors. Give my best to the family. Anytime were doing slating or talent management, its got to have that DNI lens then and there, not afterward and you dont like the outcomes and you try to go back and reconstruct something. Are there certain things that you hold dear that are in your muscle memory that, If Im developing somebody, these are the things Im going to do?, Its something that a lot of people leaders could benefit from understanding. Copyright 2019 The Northwestern Mutual Life Insurance Company, Milwaukee, WI. In the past three years, we sought to modernize. Were going to focus on the defense and the offense. I remember that one of the things that imprinted on me early in my career was they used to evaluate senior leaders not just by the business performance but also by how many people are now in leadership positions across the organization that used to work for that person. endobj >> In addition, she leads teams that oversee more than $570 billion in company and client assets. I had not done HR strategy but I had all the attributes. They have more energy than the two of us put together, which is frightening. 8 0 obj Everything we did next aligned to a modern and sophisticated employee value proposition. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Northwestern Mutual. Two additional senior leadership appointments include: Evamarie Schoenborn was named president. James Wesland Robertson is an Insurance Agent of NM and NLTC. /S /URI Before Sutherland he was SVP of HR for HP Enterprise Services. They wanted somebody with that kind of experience. I dont know at what point. Northwestern Mutual Recognized by Forbes as one of America's Best Large Employers Prior to his role at Northwestern Mutual, Don developed workforces across the world at Hewlett-Packard Corporation, GE Capital, Stanford Research Institute, Apttus, and Sutherland Global Services, among others. /URI (https://www.northwesternmutual.com/) What I try to do is get to the 3rd, 4th or 5th day when the person lets their hair down, What are they about? I typically try to ask about experiences that will cause that to go down because Im ultimately trying to look for 3 or 4 things, as I told you guys when I met with you. Theyve been great. "He understands the importance of the employee experience to our company strategy as we work to transform the financial planning experience for our clients.". How did we do it? How do you start getting there? Anything else was open for experimentation and enhancement and we went all in. You were always like this. That still resonates with me. In this episode, I have a guy who has led by example and set the example for me that I had the great fortune to work with at HP. A member of the company's Senior Leadership Team, he leads the Finance and Risk function responsible for the company's financial management and planning, budgeting, actuarial, investment risk and operations, enterprise risk management and resiliency. I tell people Im getting better every year. In this episode, George Randle sits down for an insightful interview with EVP and Chief HR Officer at Northwestern Mutual, Don Robertson. As a result of that, we need to do a lot of technological builds and other things client-wise. Facebook gives people the power to share and makes the. Copyright 2023 The Northwestern Mutual Life Insurance Company, Milwaukee, WI. Ultimately, what we have to do as businesses is to get away from requisitions and more instead of creating talent pools. I dont think Im on email eighteen hours a day anymore. She took me and made me the Head of HR for HR when I had no business. Northwestern Mutual and its subsidiaries offer a comprehensive approach to financial security solutions including: life insurance, long-term care insurance, disability income insurance, annuities,lifeinsurance with long-term care benefits, investment products, and advisory products and services. /XObject << Im looking for someone who has a good attitude because nobody wants to work with people that are negative, especially in this day and age. Youre leading, guiding, coaching and mentoring how you develop, attract and source talent. Don J. Robertson is responsible for the company's employee experience and he leads the Human Resources organization, as well as teams that manage the company's campuses, events and employee digital experience. << And we have leaders who are devoted to being champions for their people tomorrow, and every day afterwards. Im going to put you on this project so you can build some of that. When I went in to present to him, he would be like, What slide do you care about? I would be like, Slide four. He said, Lets go to that. I learned from there on, slide 4 became slide 1. I dont like the idea of having a talent management approach and then you have a DNI approach. Its also now the talent needs to be diverse and have the right skillsets. Business leaders, John Hinshaw, Mike Nefkens, Meg and Mark Hurd. Im so proud to be part of such a phenomenal company. What was striking to me is how well a lot of our leaders know the people that they come in contact with regularly but how great the talent was down in the organization that we didnt know very well. Its great to be here. Don Robertson is the Chief HR Officer for Northwestern Mutual. . Businesses live and die on the quality of their talent. atOkQmxyd :Itmx?`>Eq}0-#\~ px|_?=-rhKhOPb4|,y/_wKugLRMb+uReO+K26d*q[+E/\Rqz+_quZ``N[I|)`~^ ~ij|'g/{/XQ5AIp6WV2k9i)RYIeh.X6$|~O ~0A^y;ssn 6C z16kLp1gL0:kb^o8 xHiPp>uot Ill put it that way. Don Robertson is the Executive Vice President and Chief Human Resources Officer, and a member of the Senior Leadership Team of Northwestern Mutual - a $30+ billion, Fortune 100 financial . There are a number of issues out there that companies are facing. >> They proceeded me but it was one of the greatest turns. The employee has to get what they need from the company and their own development as well. We have a great company driving unprecedented results with exceptional talent who are deeply engaged in our mission. Senior Business Development Manager. What would you recommend to the small to medium business that wants to be a Northwestern Mutual and the A-player on the block and leading the industry? In fact, one of the things about the chef versus the baker is Bina was a great example of that. The one that Ive landed on that works best is I start the question by describing a failure that Ive had. Youve had some amazing insights. I can teach you a lot of things but I cant teach you intelligence. Oftentimes, managers, frankly, theyve got their team. Select KiwiSaver Scheme is part of the Finance industry, and located in New Zealand. These were some capable people. The one thing I will tell you is nobody achieves things in life, and certainly I havent without the help of a number of folks. I learned that from going to Mark. 3316 Bee Cave Road, Ste DAustin, TX 78746, Copyright talentwargroup.com 2023 | All Rights Reserved. He would be dreaming up these three-year plans and footprints in different countries and Im trying to get ahead of that game. I spent a number of years in what I would call the finance organizations, GE Capital is the name that most people would recognize, and then Stanford Research Institute, which was one of the great research institutes on tech. The reason why I ask a lot of different questions in a lot of different ways is Im trying to understand your intellect. Neal Sample is now chief information officer. I know your schedule is busy. First and foremost, make sure that you spend a lot of time with the people that manage your people. I like to think of it as our talent management approach has to have the DNI lens pulled through it. Thats the one advantage of not being with a crazy tech company. Im going to give them both to you in advance because its not a got you. Congrats Don way to lead in a tumultuous time !!! The third thing is to try to give your employee base as much context as you possibly can. Robertson earned his bachelor's degree in business administration from California State University, Fresno where he currently serves on the Advisory Board for the Craig School of Business. Best Talent: If you become a company thats known to develop and grow talent and create opportunities for talent to develop and grow, youre going to attract more of them. I interviewed you. Thats the context of the question. Phone . Im on my bike on Saturday on the soccer field. A key strategic advisor to the CEO, Mike is chair of the company's Senior Leadership Team and has oversight of the enterprise Quarterly Business Review (QBR) and Sustained Funding process. If you become a company thats known to develop and grow talent and create opportunities for talent to develop and grow, youre going to attract more of them. I dont know about pearls of wisdom. 12 0 obj /Rect [34.5000000 120 553.500000 142.500000 ] ES had $22 billion annual revenue and 110,000 employees. Cameron Robertson has been working as a A and Executive Director. You have to have resilience. I dont know why Caroline is in my head to this day on that one particular term. /Border [0 0 0] Theyve been in many times resigned to compliance or overhead. One of the biggest challenges that businesses that Ive been associated with always have been challenged with is businesses have very ambitious agendas and strategies. endobj You are the only person I knew that viewed it as an ecosystem. The faster you get to know them, the faster you can help them accelerate their career and give them exposure. >> I wanted to soften the blow of that failure in my answer. I love that because when I looked back and I came out as a fresh newly-minted officer, I went to Berlin. But this wasn't the case at Northwestern Mutual. >> Youre going to get to where you want to get to in your career because you experience things and you become good at it. I also look for somebody who has got the agility to me and flexibility because, oftentimes, youre going to need to pivot. /ca 1.0 It can aid individuals and businesses to. In other words, its the ability to rapidly use the skills and experiences youve established in your life to new sets of issues but that you draw upon to problem-solve your way through those things. Executive VP & Chief Human Resources Officer . Whatever happens with special teams, well just deal with. Its about the ecosystem and the full team that you put together. /Border [0 0 0] Thank you for your leadership, Don! Georgia Public Defender Council. The more of those experiences that youve had, especially unconventionally, the more that I can get confidence in how youre going to think and operate. Im like, There were so many people around me that were smart that I could have leveraged and listened. Its great advice. . When I was in finance roles, a few times, I had HR reporting to me. There are the talent strategies in between those two of how youre going to address it. You have to be a student of the business. When I was working with you, talent was always on my brain, How are we doing it? RTS Financial. Ive tried a lot of different techniques over the years. Dont shortcut how transparent you need to be with your employees about why youre doing what youre doing and as quickly as you can. Samuel Pudenz. She recognized that I had a strong affinity for HR but also had the business and what I would call agility that she needed to help her transform the HR function at HP. We're still Liked by John Roberts Northwestern. You think youve got it all figured out. Its just leaders are leaders. q(G;9)3G2e]PCb# &8.th3geRyLJ* It came back with changes, Make those changes. )~GU(!h@LL):]4oME> L3bfLn("37L[afL`X/pMnp[%n*JJ|1nxBYUoUY511rpboqeM[7)y}u\W1@ ~yE_UO}XeU+PaeT| Don Robertson. Before Sutherland he was SVP of HR for HP Enterprise Services. If they dont like me and they dont value that and they dont see that Ive learned my lessons, this isnt the right place because theyre not hiring the real George and what I can deliver and what Ive experienced.. /Type /Action M@bp6VCcT$*%R Only those representatives with "Advisor" in their title or who otherwise disclose their status as an advisor of NMWMC are credentialed as NMWMC representatives to provide investment advisory services. I could give you the standard things with leadership, Be honest and humble, but I thought I would try to give you things that were a little bit unique, maybe to some of the experiences. You know how to get to work every day. I make it okay to talk about a real failure because we all get these questions, Tell me something that didnt work. And we launched a new talent navigator tool, enabling our employees to sit down and visualize where they want to go in their careers. It has to be threaded in what you do. If your mission and vision are motivators, and your company has the capacity to meaningfully change the world for the better you have a foundation to recruit, retain, develop, and inspire your talent. Were already down the path. I remember I was a young officer. Investment advisory and trust services are offered through Northwestern Mutual Wealth Management Company (NMWMC), Milwaukee, WI, a subsidiary of NM and a federal savings bank. Phone . I brought too much ego to the table. Reggieyiane Robertson. MILWAUKEE, Aug. 21, 2018 /PRNewswire/ -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief h. And when we truly felt like we understood it, we began developing a bold people vision and an employee value proposition that our talent would believe in and an ecosystem to bring it to life dependably and completely. Thats one thing. Robertson earned his bachelor's degree in business administration from California State University, Fresno where he currently serves on the Advisory Board for the Craig School of Business. Don Robertson is an Executive Vice President and the Chief Human Resources Officer of Northwestern Mutual a $30 billion in revenue, Fortune 90 financial services company; the largest U.S. provider of individual life insurance; and manager of more than $290.3 billion in policyholder assets. /Parent 2 0 R A-players do not want to work for B-players.. What do you say to them where you are now? I know its got to play in how you approach things. /Font << Ive never had an HR job. Northwestern Mutual sells two types of term life policies: Annual renewable term life and level term life. Don G Robinson Financial Representative . I misread the situation. Im not talking about, I missed the deadline by a couple of days. Im talking about, especially in our function, you completely blew a tough conversation or you got yourself in trouble with somebody and ended up suing the company and you didnt handle it well. With its level term life coverage, you can choose between a 10- or 20-year term length. Im in the gym five days a week. Driving and sustaining high employee engagement is essential to recruiting and retaining top talent but achieving that outcome is easier said than done. Don Robertson. Where you lose most of the time is your 5 to 10-year rock stars who look ahead and they dont see the opportunity and somebody calls them. >> I look forward to talking to you again soon.
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