If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. : Lawyers, Answer Questions & Get Points When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. I remember bumping into a housekeeper at a hotel as I checked out. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Show Transcript. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Goes without saying, right? The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Show prices. After all, a hotel is a more controlled environment. I wish you best of luck keep us posted. I thought it was beautiful and a great way to start the day. We are starting to think that this is some sort of scam. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . She said we were lucky they only charged us half the fee. All Access Digital offer for just 99 cents! Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. I loved the beach. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. Any updates on this? standard king room - smoking, queen room with two queen beds - smoking. No one ever said anything about the charge. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. I look forward to staying here again. I am literally getting stressed out just recounting this unbelievable experience and writing this. They asked me to "behave" and threatened further consequences. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. They asked me to "behave" and threatened further . When you checked into a room that smelled like smoke, you should have said something. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Sorry, this post was removed by Reddit's spam filters. Can I get a refund? Contact him at chris@elliott.org. Some hotels may have designated smoking areas outside the building. We stayed on points so it was worth the drive to save some money. Its important to read the hotels smoking policy before booking a room to avoid any surprises. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. I left a message for the manager but never received a call back. I hadn't. A representative phoned you and agreed to refund the $250 fee. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Period. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Period. Log In. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. It could have been a previous guest, too. Red Roof did respond to you in writing about your complaint. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. It's not false. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. ago Well that's disappointing. Is that his only option? There has been no attempt to "scam" the guest. So I would contact them politely as others have said above. The Hotel . Prices are the average nightly price provided by our partners and may not include all taxes and fees. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Miss Manners: People look when I drive down the street. It's been 12 hours. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I was so offended and felt so violated. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. Last 30 Days. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. The apartment is comfortable and the host is responsive. Stayed in this hotel for WELL under 24 hours for business. Thanks for the advice! Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). A hotel charged me a $300 smoking fee. Tripadvisor performs checks on reviews. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. A: If you don't smoke, you shouldn't have to pay a cleaning fee. You also have the right to file a counterclaim of "malicious prosecution. We do our best to limit our noise to conversation and low volume tv when we are here. I told her we requested a nonsmoking room, because we do not smoke. They now have a restaurant in its place. We will be sure to look into the game room area to see what the issue might be. I do apologize if this was of any inconvenience to you. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. Emerald Beach Hotel: Falsely Accused of Smoking in Room. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. So what went wrong here? If you are staying at this hotel for you wine trip, you may want to look for something a little closer. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Front desk provided prompt service. My dog loved the sand dunes on our early morning walk.. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Create an account to follow your favorite communities and start taking part in conversations. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. It could have been a housekeeper. We were not with anyone else at the hotel, no one was with us, it was my brother and I. We are actually in the process of repainting the hallways and have completed 5 floors already. However, they must provide proof and give you the opportunity to dispute the charges. Please do not quote spam as this enables it to 'live on' once the spam post is removed. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. I didn't know what to do. I am so sorry to see you did not enjoy your overall experience with us. Glad to hear you had a nice stay with us. Exploring The Legalities And Risks. Front desk courteous helpful. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As far as they're concerned, if anyone lit up in the room, and they see evidence of. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. In fact, I suffer from allergies and cant even be around people who smoke. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. I also agree that the $250 is fair. The chart-topper, who claims the incident was an act of racial profiling, . She was puffing away on a cigarette. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. I am a non-smoker being accused of smoking and being forced to leave. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. This appears to be a classic breach of contract. I think you were. We did place on the floor so they would be exchanged. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. I'm sorry to hear your stay was less than satisfactory. more. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. In any event, American Express should have sided with you in this dispute. The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. I contacted Red Roof on your behalf. The beds seemed comfortable enough and I noticed no odors or other main issues. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Wed, April 12th 2023, 4:12 AM PDT. URL: I was appalled, I said so you're calling us liars? Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . I've never smoked and so I had no problem with this. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. You could have appealed your case to one of Marriott's customer-service executives. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Get Morning Report and other email newsletters. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. Is that legit? NO ONE WAS IN MY ROOM. I contacted the company, and it refunded the $250 cleaning fee. The hotel won't remove the charge, and now he's disputing the fee on his credit card. The food at the hotel was also very good (both room service and at the bar). Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Click Here to Book Direct. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Separately, you disputed the charges on your credit card. I reached last week, and so far it's been good. 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