Think twice before you go purchase furniture from them. They said no since they dropped off two poles!!!! I got a text that they were 8 MINUTES from my house at 3:18pm.
I heard enough compliments about Bob's furniture.
Our reclining sofas offernext-level comfort. I even went to my local store and they have no higher up and no answers. yours today. I will make sure I review you everywhere so others can be warned.
Early November - We finally receive a call to schedule our delivery.
Worst customer service ever. No furniture.
They made sure to ask where we wanted our bed and didn't leave any mess. All Rights Reserved. I purchased a Queen bed and a very expensive mattress in February 2020. Sectionals are like building blocks for adults.
I couldnt be more dissatisfied and disappointed.
My husband and I went to the store where we purchased the furniture to get our money back. Redecorating made easy. Rotate cushions for even wear.
Thank you ** for all your help. Its location on this page may change next time you visit.
Ordered a couch in November. We called the horrible customer service department and explained the situation and they stated that the delivery wasnt scheduled until 12/12 which is odd since we have multiple emails and text messages showing they were on the way. Design utilizes two chenille colors arranged in an alternating order to help create a deep color effect. I waited for 1 piece to deliver and truck never came and no one called! We had only ordered 3 chairs, and I told them as much so they didn't leave additional merchandise at our house. After 4 calls to Customer service, we were told it would be April until they had available.
I have a seam where the sewing of it ripped on my loveseat and I have the left side of my reclining electronic loveseat that no longer goes up after two years why, I dont know because Im not a mechanical engineer or anything like that, thats above my pay grade. Its important to choose pieces that you enjoy.. I had it less than two weeks and the bed frame broke. The slub yarn adds an element of visual interest to the texture. We paid in full and had confirmation of the payment from 9/2/2020. We have spent well over $20K at Bob's. Please let me know if you have any questions and I'm happy to answer them + send more pictures if necessary. Add flavor with tables in every shape and size. Upgrade your downtime with a stylishrocking recliner. 5-10 BUSINESS DAYS to process a refund. A spin on comfort with our 360 swivel chairs.
Who delivers a sectional in pieces???? Read all fine print. Unsubscribe easily. December 15th, I received a text stating some items were unavailable. I waited 5 hours for my delivery. They gave us Red, not grey. I said no this does not work for me and requested a refund. It took over 8 months for the company to send someone to view the damage. Love to lounge?
How do I know I can trust these reviews about Bob's Discount Furniture? Add practical style to your bedside with a nightstand. Virtually. We understood and had no issue at this point. Only to be offered a gift card that would not cover anything they sell without having to spend additional money (gift card is the only option if you want "compensation"). BEWARE OF BOB'S FURNITURE. The most recent is a chair (part of a set)--4 "re-schedules" since it was ordered. I'll make this short and sweet. December 27th, I went to the store today to request a return and refund. Customer service is the worst and quality is yet to be determined.
This is a review for mattresses in Mount Laurel, NJ: "Our delivery came today and the men that set it up were so nice and so polite! Designed to work overtime, these stylesmean business. Comfort. September 2nd - We were in need of a new table. They got here way faster than we thought which is awesome. Self Pick Up Zipcode: Brooklyn, NY, 11225. They will not send a tech out until all the parts are received.
Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! We purchased a leather power reclining sofa and loveseat on Dec 15th with delivery scheduled for Jan 2nd. Finally, I submitted a damaged item form via email after spending over an hour on the phone with customer service. What a difference!
Only much more comfortable. To optimize appearance, fluff cushions and pillows often to retain shape. And I have a rocking chair. Manager won't answer or call us back. Design the perfect room and bring it to life with our 3D Room Planner. When customer service finally got us to someone who could help, they did NOTHING! We confirmed the truck never came up the hill and the female office manager was able to back that out of the system. Due to COVID-19, there were apparently significant delays in the parts department, which was understandable during the spring 2020. They make what we do possible. Can't trust answers. With duo youll never have to sacrifice style for comfort. Due to COVID delays, it was estimated the table would arrive mid-October. I ordered a bedroom set 6 months ago and still have nothing! A link has directed you to this review. These spacious sectionals double as sleepers. He took photographs and measurements and assured me he would return with a new slat.
Shades of blue and green for looks that bring to mind rolling waves, blue skies and sun kissed beaches. When I received an email asking me to confirm delivery, I did not due to the unacceptable condition on the items.
Back to renting a truck. Unsubscribe at any time. I get a big NO! Vacuum frequently or lightly brush with non-metallic, stiff bristle brush to remove dust and grime. At this point, it has been 5 months and no end in sight. Luckily, a manager at Chandler store (who was the only helpful one) arranged another delivery for an even exchange so we could have legs. They made sure to ask where we wanted ourmore, Furniture StoresMattressesHome Decor$$Rhawnhurst, Bought a couch and loveseat. I recommend spending your money elsewhere. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We were told back in the beginning of October by Bob's to call for compensation after the entire endeavor that just happened over 4 months had ended and we finally have our furniture. It showed up more than damaged, more like destroyed. Learn more. We now have 7 pieces of furniture across the floor in varied states of completion and 4 of them are either scratched or broken. And still no furniture. Multiple phone calls and hours on hold we are told there was a delay. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! Includes our Limited Lifetime Warranty. Definitely will come back to this store in the future !". I know exactly what I was told when I was suckered into spending my money on a warranty. Equal monthly payments required for 12 months. I go into the store Dec 21 on my next available day off, because at this point I need the bed, and they move it up to Jan 5. Show off your style inside and out withthese dressers. Thanks for reading!
Also, the mattress acquired an indentation of about 2 inches.
The perfect neutrals of Smoke, Charcoal, Taupe and Indigo are offered in this body cloth. Went to the store and picked it up night before Thanksgiving. Adding a business to Yelp is always free. The couch had bent brackets and the chair, the swivel mechanism is bent. Included was delivery and set up. Dream bigger.
We got close to the next weekend and were confirming renting a truck, only to contact them and find out that no, our sofa will not be available until the end of October, which then turned into the end of November. Its all about the unexpected details. With duo you'll never have to sacrifice stylefor comfort. I will never purchase anything from them again and will tell everyone to stay away. I have since bought my new furniture from another company. They do not respond to phone calls or emails. I would say that Bob's communication was awful but there was NO communication AT ALL and that was our issue. We know everyone has their own unique sense of style. No furniture. Our sectional sofas and couches add space to your home. They can't schedule it for me and are unsure of the specific date. Bob's finally agreed to exchange the mattress but have given me a time restrain. In tune with todays style our media consoles make a room. Ten days later and no one has called and I am on the phone currently on approximately my 12th round of automation trying to get through to them. Originally they said they would remove the old furniture, that was a lie. Link to a very similar product on the Bob's website below if you're curious about dimensions/product reviews. The delivery driver put the couch up against the wall, after he left I know why. I have a broken table and chair pieces covering my dining room and they are unwilling to let me return the item or schedule a date they will replace it. I notice Bobs doesnt have the option rate their business.
x39.0"h, Double-picked blown fiber fill for improved shape retention, High grade foam seat cushions maintain their comfort and appearance, Premium grade fabrics and leathers tested to resist wear and fading, Special financing available using the La-Z-Boy Furniture Galleries credit card (only applicable in the United States), Customizable with your choice of fabrics and other upgrades. If they screw up again, I'm finished with them and will demand my money back. Key things I would like to highlight.more, I just turned away $2,600 in bedroom furniture. I went to store and asked for my money back. It's a recliner. Neutral colors transition effortlessly from season to season. Worst buying experience ever and be careful, you can not make a return - I see why now. Designed to work overtime, these styles mean business.
We constantly had to reach out to them for updated potential receiving dates.
What a ripoff. I purchased an end table in the store in September and ordered the second matching at that time to be delivered mid November of which they immediately took the money for. Create a rich and cultivated mood, no matter where you live. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. California residents, please see the We scheduled a service tech to come to the house today on 12/1 and they never showed up nor did they call to inform us that they wouldnt be out today. Waited 3 weeks, tried to get through on the phone to see when it would be in and nobody would answer. Drawing inspiration from antique, weathered and distressed leathers, Sundance showcases this timeless look in a modern, versatile velvet. Style with space to spare. I paid for they protection on my furniture but cause I can't tell them how it broke they won't fix it or even come out to take a look at it and tell me I have to fix it myself cause they don't cover that. I got a bunkbed from Bob's Discount Furniture on Nov 10, 2020 for my children and a month later the top "wooden" rail was cracked! Becker is a stylish base cloth with the appearance of a finely woven wool suiting fabric. Create a look all your own. Every delivery so far has included broken or scratched pieces; why would I want more? Every room has a story to tell.
As a result, we are told the next available date is December 17th. That's easy with our augmented reality app. In person customer service is horrible.
Waited until Saturday to open the box, the dresser drawers only open half way!! Enjoy double the comfort with our dualreclining loveseats. Ultra comfortable sofa with round arm rests, Extra Tall scale, perfect for people 6'3" and up, Unmatched quality and comfort with luxury in mind. Pretty sure these reviews are fake. They use a company that you will have to fill out 1 hr of online forms and submit pictures only To be denied 100% of the time. i-Barnabas unique texture develops from the multi-color slub linen yarns that blend together to make this rich, i-Clean performance body cloth. The cost was about a thousand dollars. No hidden costs..
The salesman was on me like GLUE. Have a happy new year Bobs furniture!!!! I called the store, they stated it was their error and our order was back on track. Love to lounge? We manage to get a measly $200 back. What a rip off outfit this place is, which is my opinion, and my opinion is all that counts right now because I was lied to and they have not seen the end of me at all! No drawer to date and now I have been informed the drawer will arrive in late January 2021.
Stretch out and lean back, these sectionals also recline. Told it'd be in March or April.
Our content is intended to be used for general information purposes only. 2 more months go by. .marketing-content-container .marketing-content-block p:not(.title) {color:#fff;} I asked if I was supposed to open it in the store, no answer. I waited til December to call since I have not heard from them and ask where was my table I already paid for? Stretch out and lean back, these sectionalsalso recline. Reclining comfort meets space saving convenience. Midland is a modern tweed with multi-color yarn and beautiful chenille, which provides this fabric with a soft hand and sophisticated texture. There's amore, I am giving 5 Stars because of the in store staff and how great they were. I purchased two products from Bobs: a headboard and a sofa. They brought in the boxed bench and 4 wood chairs. On November 14, 2020 I purchased the sectional along with their "White Glove Delivery" and the extended warranty. We like the furniture, but to count on the delivery service is a mistake. Rest, relax, and repeat in style with our duo recliners. Our reclining sofas offer next-level comfort. La-Z-Boy Privacy Notice, 80.0"w Including Managers. Take style for a spin with our standard 360 swivel chairs. Additional savings may apply if you choose self pickup at checkout. Thats why we offer a broad range of products that can be customized with a variety of fabrics, leathers, and other accents. We then found out the truck on 12/21 was only delivering one piece of the sectional. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I had to purchase a dresser on-line because of covid. Kristen Bell reveals her favorite style swaps and quick updates. Because how your furniture is made matters. The company is great, the delivery men were awesome, and Ira the salesman was a sweetheart! High-end style and unexpected reclining power. By the way we did not get a warranty because we didn't think it would be needed, but after a month of purchasing this item we are in need of changing it for safety reasons!
I was also told that if say something happened to the loveseat and they no longer had that exact furniture around anymore including the color of it that they would give me an entire new loveseat and sofa because I should have a matching set! Upgrade your downtime with a stylish rocking recliner. duo has a lot to love. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! no one called me. A spin on comfort with our 360 swivel chairs. Unsubscribe easily. No one is answering and I've tried many of their automated options just to get through. I would have to wait another 5 days got that.
They wouldn't help us AT ALL even after ALL of their mistakes and delays. We needed a ladder to get in and out of bed. They will not let me return the broken, useless table and it has rendered our dining room useless. They scam all their customers and the quality of the furniture is below garbage. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 85 inches, Height: 39 inches, Depth: 37 inches. DON'T GO TO BOB'S DISCOUNT FURNITURE!! I texted the store and was told they could not help me.
I couldn't even begin to relaxmore, What a great experience!
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