We have our daughter and granddaughter with us.
The person I spoke with was emphatic about the fact that I would be staying at Diamond resorts all the time, with no additional fees.
I figured she was probably exaggerating about how many weeks I could get for the 20,000 points but being put into a Hyatt Place instead of a resort is just wrong. For instance, if you are indebted with a mortgage on the timeshare, it will possibly be extremely difficult to sell your timeshare via one of Diamond Resorts featured resellers till the loan is paid. But.
I asked him for help but as always what they want is to sell I left the meeting depressed I thought I was going to enjoy this vacation, but now I am very worried. At least some people I spoke with who were on such a trip said they knew. The price was $15,000 dls. So my total to walk away would be $18K. Its typical big business take over bs and its the equivalent of Elon musk coming to your home and showing you a video of how great Teslas are and encouraging you to test drive one then as soon as you do, confiscating the car you already own and paid for, and making you buy the Tesla or just sit in the driveway because they took out your engine. Even though these programs are advertised as the most excellent way to get out of Diamond Resorts timeshare, the thing is that not all owners will be able to take advantage of them to rid themselves of their timeshare completely and all related fees and debts. You need to read the offer carefully and decide if it fits your needs/desires. That will include a centralized call center for all members to make reservations through Hilton, new travel packages that incorporate HGV and Diamond properties, new sales presentations for prospective buyers, new upgrade offers for existing members, etc. 20,000 points is 3-4 weeks in Hawaii or 4-6 weeks in the continental US. I became a member in 2021 and got a lease for 10 years. I notified Diamond and was told there was nothing they could do. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.
Hello Lisa, we are disappointed to hear about your experience and would like to look into this further. Hilton will be the 5th owner of that property since I bought it 17 years ago! Thanks for posting this, it's very helpful. She said the Sampler was not cancellable. One of the cheaper places I remember seeing for Hawaii was 5,500 points to stay at an affiliate resort -- Papakea during high-season or even high-season.
She just said we could not cancel.
The bell hops stole my medication out of my suitcase.
ML, Thank you, Jeff, for your analysis. This is where timeshare exit attorneys might be able to assist you in canceling Diamond Resorts timeshare if you feel you were lied to or misled during the timeshare presentation. He's at their Silver level and his maintenance fees are $2300. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have contacted the people that deal with complaints and am repeatedly told there is nothing they can do about it. 
So in other words, Hilton acquired diamond to take all its resorts to feed to their members, while locking diamond owners out of them, and forcing all the diamond owners to buy their more expensive project. Once we told the sales lady that we are not here to purchase. Not every resort is eligible to be used with the sampler.
We eventually bought the timeshare and soon after, we started seeing the red flags.
My only question is can we legally do something about this? In the meantime, Diamond owners who have purchased Getaway or Sampler packages should pursue reservations through Diamond's existing reservations system.
Please reach out to us with more information on your experience and your contact information (name, phone number, email address, along with membership number) through ******@hgv.com and we would be glad to look into this further and assist. The pandemic gave all major travel companies, including timeshares, a yearlong timeout to recalibrate for travel to resume. All rights reserved. The companies provided no guidance on what happens to those pre-paid vacation packages after HGV completes the buyout of Diamond Resorts. "Over time, we will provide additional details on how these two clubs might function together," HGV said in response to our questions. They had so many differnt people talking to us it was crazy. What is this transition going to mean for me in regards to my annual maintenance taxes and banked weeks. 
Home Travel How do I cancel my Diamond Resorts sampler package? Greedy scam artists, liars, manipulators, these are just a few of the nicer terms that come to mind when I think about this company.
I see that maintenance costs have gone up and that this year I am going to pay $3,500. I feel cheated, I'm paying a lot of money for so little, the facilities are already old and the carpet smells bad. Unauthorized duplication is a violation of applicable state, federal and international laws. I just want to be done with them!! Follow all approved sales closing procedures and complete all appropriate new trial program documentation as required. "Our plans are to re-brand Diamond properties to a new sub-brand of HGV, which will be called Hilton Vacation Club," said a spokesperson for HGV. According to Diamond CEO Mike Flaskey, HGV will also incorporate Diamond's "events and concerts platform" to deliver expanded vacation opportunities to owners.
How will Hilton buying Diamond affect owners of both clubs? How can you excess maintenance fees on properties that are no longer associated with the agreement?
This place doesn't even have a sink to brush your teeth. Diamond Resorts - stay away from this time share company.
The long-term success of the acquisition, analysts told us, will depend on HGV's plan to integrate Diamond's mid-level resorts into HGV's high-level resort portfolio while upgrading the overall customer experience of Diamond owners into HGV's culture. We are new to this and I have no clue what to do. We spent $3995 on that package in 2019 and were never able to use it. We regret putting any trust into this company. I am a Diamond silver owner and I just went through a Hilton Update presentation. One (1) year experience in vacation ownership/timeshare sales.
Whopping changes are ahead for members of both clubs, but none will surface until after the deal is closed, and approved by regulators, this summer. I believe the cheapest at Ka'anapali Beach Club for a 1 bedroom scenic during mid-season is like 6,500 for a week, and Point at Poipu is 8,500 points for the cheapest place. The customer is still right, and we still have choices. At the same time, industry execs were fielding (and repeating) rumors that Diamond was simultaneously in talks with Wyndham about a potential purchase or buyout. When I said I had a lot of banked weeks and using the points within two years might be a problem I was told that at the end of two years I could extend for no additional fees. It appears to real and not a scam but I remain concerned.
We appreciate your continuing updates to keep us informed. The deal breaker, you must attend a sale presentation every time to use the Sampler for a vacation.. How can anyone sit for 90 minutes or up to 5 hours listening to anyone sale a timeshare program??? I have tried contacting them at the address they provided many many times with no response.
The following are a few of the leading complaints: Points annually expire if they go unused. He is also a timeshare owner and member of RedWeek.com.
Features, furnishings and amenities depicted differ at each resort and are subject to change.
Diamond Resorts - contract release/cancellation. If you want to know how to get out of diamond resorts contract, it is important to note that theDiamond Resortsvoluntary surrender option is available. I got a divorce and he paid $1000 to take his name off and paid the balance of $5000. Its been more than a few days at this point and I am no longer at the resort but Im still wondering if I let a decent deal get away. Customer ReviewsCustomer Reviews for Diamond Resorts InternationalResortHeadquartersMulti Location BusinessFind locationsView Business profile, Customer Reviews are not used in the calculation of BBB Rating. My former husband and I "won" a free hotel stay IF we went to a presentation for an hour. I declined that as well, but got an offer that I could think about it for a few days and get back to the closer. The Diamond sales staff are manipulative and well versed on how to twist words to make a sale.?Be VERY careful when dealing with them!! Hilton now owns DRI and we took the sampler package out from the service.
And I wouldn't count on being able to upgrade to a larger size for $129 per week. Now are asking me to buy into Hilton and I thought I have already bought into a time share that says I can travel the world and now I have limits. I doubt affiliate resorts are eligible.
Huge deposits have to be put down for exchanges, unknown to customers until too late.
If your contract is devoid of deedbackclause, you might be able toofferyourtimeshare backbelow a deedbackprogram. It is always stressful. How we use cookies: This website uses cookies so that we can provide you with the best user experience. On paper, the HGV buyout of Diamond appears to be a big win for HGV and a muddled ending for Diamond, which was bought by Apollo Global Management (an investment fund) in 2016 for $2.2 billion.
But sometime down the road, the two clubs are likely to be combined under one roof named Hilton with all the brand-name benefits that Hilton Grand Vacations (HGV) already provides existing owners. If you have opened up a new credit card outside of Diamond Resorts when buying a timeshare, you likely would not be able to cancel that debt when trying to deed back your timeshare to Diamond Resorts. This comparatively new program replaces the earlier deed back program. Best, Donna. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This will be complicated! They did state that it was their "top 50" Diamond resorts. I tried to get out but it was too late by like a few days.
I'm a gold member in diamond. On Nov. 4, 20 We went to what was supposed to be a 90 minute update, and after turning down offers for 4 (8:00 am to noon) hours, Nick Lunsford, a customer rep wanted to make us happy members.
One (1) to two (2) years of previous sales experience with a strong emphasis in closing, and a proven track record with a strong closing percentage. So, yes, Sample packages can be good deals, but not all of them are. By clicking x you decline all non-essential cookies. It's the second one down when you click on the Diamond Resorts forum link. Of course, I wouldn't base anything on the verbal assurance of a timeshare salesperson. Diamond Resorts - foreclosure without notification! In the near future, I'm guessing that HGV will only drag us diamond owners thru the mud a few more times before it's all said and done!!! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We purchased the timeshare under the impression that we would be able to travel to Ireland and after we bought into it, we learned we had to buy a Sampler Package to do that.
Outstanding Benefits (Medical, Dental, 401K w/ Company Matching), Resort Privilege Program (eligibility for travel discounts), Eligibility for our tuition assistance program. Ensure compliance of timekeeping, including clocking in & out procedures and attendance. The person who assisted me at the meeting on July 27, 2022 told me what happened to my contract and told me that they scammed me.
Should have know that it was too good to be true as the program terms limits use to certain locations. I did some checking and I could have reserved my trip to Florida through ********** for hundreds less than I pay in maintenance fees every year!
BBB Business Profiles generally cover a three-year reporting period.
Lies! Hello Pam, we are disappointed to hear this about your experience as we want to ensure we are providing great service to you! Diamond Club Members beware! Thanks for all the responses. Operate office machinery (i.e., computer, copy machine, fax machine). Getting out of any debt you have with Diamond Resorts directly rather than paying the debt off might also be hard if you are not facing a personal calamity of some kind.
Can you provide some industry guidance?
Confidential Interviews will be arranged if required. We bought the 20,000 point sampler package and I would not recommend it. Thanks for all the information.
Close and solidify the sale, by asking the guest to purchase according to training specifications and direction of management. Nunca encontraron mas contrato despus de un rato sali una persona con unas hoja que me hizo me dijo que ya todo "estaba bien" ahora que vine de vacaciones del25 al 29 de julio 2022 vine una junta y me enter que Diamond resorts ya se vendi a hilton y la gente de hilton me dijeron que los de Diamond resorts me haban engaado y que me hicieron un contrato de por vida.yo les dije que el contrato era por 10 aos me dijeron que no y ir tena una deuda de 120,000 d lares .donde ce que los gastos de mantenimiento subieron y que este ao voy a pagar $3,500 esto es un robo y un abuso . We also sent certified letters to DRI to cancel. As per Diamond Resorts, the company has successfully assisted owners exit from more than 85,000 contracts over the last five years. We made sure the package was good for the location we wanted to go to. You mail toDiamondsloss mitigation stating you would like them to take back yourtimeshare and why. Warning: This site requires Javascript to function properly. I hope you can provide me with some comments. Is this real? Should not our contacts be canceled and money returned? We were fed nothing but lies from the beginning of that presentation (and we only got the sampler as a last ditch effort by Sales because we were literally walking out the door after a 5 hour presentation). During one of our meetings with Diamond, we were told that opening a credit card would decrease our monthly bills. Please reach out to us directly through ******@hgv.com with more details on your experience along with your contact information (name, phone number, and email address) in order for us to help.
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