Startingat$375/mo for 1,000 returns/yr. After that you must click onto Add app to, type your store URL and the app will get installed upon confirmation. The Loop and Klaviyo integration allows brands to update customer profiles with returns behavior, send return notifications through Klaviyo, and trigger flows based on returns related events. When customers ask to return, it doesnt always mean they want their money back they may need a new size or want a new product. This is helpful in forecasting to understand at what point, on average, you will have likely issued all returns and the velocity that they happen. Click 'Continue to Loop' so you see this pop-up: 11. yayloh makes it easy for customers and retailers to manage their post-purchase journeys digitally. Their service is disgusting. Use the Klaviyo customization tools to design perfectly on-brand return notification emails. With automated policy rules and shipping label generation, Loop helps to build loyalty post-purchase, saves your team time, and improves your operational efficiency. This dashboard is ONLY available for merchants that have a Loop Returns integration. The front-end experience is simple. The cost of our platform is determined by how many returns you make each month. Take back your time: our branded returns portal handles return requests with the automation you define. 
They dont necessarily have to ask to get their money back: they can also demand a different size or new product instead. Loop transforms your return process from a point of friction into an enjoyable experience. You can set up automation workflows whenever a customer or label gets created and when a restock is requested. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. By syncing MESA and Loop Returns together, its going to be easier to track and manage all of your customer returns. You can reduce the time spent managing returns by more than 90%. If you start to see patterns around size differences, perhaps messaging on your product pages about 'runs big' or 'runs small' may help improve your return and exchange rate. We help emerging and established brands deliver their brand experience. Notifications proactive about delivery status
We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. It is the most complicated and convoluted procedure. It's important to understand if specific products are being returned or exchanged often and the reasons they are returned. A return does not have to be a refund. Copyright 2022 by Hura Apps. This store credit is held in customers' loyalty card along with already accumulated store credit. Use of this website signifies your agreement to the Terms of Use and Privacy Policy. All the customer has to do to start their return is type in their order number and zip code to view if their items are eligible for return. Loop lets you control how and when returns get approved. 
No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease. And so is this Shopify app. This will direct you to the page where your customers will submit their refund requests. Prepared for global returns Copyright ShipBob, Inc. All Rights Reserved. Loop is also the only solution that gives customers extra credit to continue shopping giving you a better opportunity to keep the relationship alive. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies. 
You no longer need to share updates back and forth the integration will take care of it, automatically. How long is it taking to process a return and receive the returned item? The reason they do so is apparent once you download the app. For customers who have returned items using Loop, the Source of their store credit will appear as Loop Return (see below). Bonus: the total amount issued to customers who request an exchange rather than return. Design a returns system that looks and feels just like your brand. With the top skilled developers, we have done many projects for clients worldwide with high quality, on time and budget. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). The EcoReturns by Saara enables eCommerce businesses to reduce returns by an average of 30% using AI-ML-powered technology. Loop doesnt charge any fees or commissions on exchanges. How the integration benefits your business. Summary of Features:
Item Didnt Fit, 2. Automate returns Automate returns and get your team's time back. Speed tested: no impact to your online store. How to Save Shopify Orders to Google Sheets. Enter your details below and well be in touch to learn more about your business. All rights reserved. We are proud to partner with Shopify's most innovative brands. Hura Apps is a Vietnam-based Shopify development team. To the right, you'll see a visualization that shows the product that are being exchanged and what they are exchanged for. You may also consider reaching out to some customers to better understand why they made the exchange and if Product B better suits their needs. Manage returns, exchanges, return labels, store credit & more! Manage your online store more efficiently with both a dedicated Shopify returns service and Whiplashs seamless Shopify integration for maximum clarity and convenience. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. Is it the same SKU in a different size or a completely different SKU? The Return Status shows the current state of returns and if they are Open or Closed. Turn refunds into revenue retaining exchanges with Loop, the returns platform for scaling Shopify brands. The 12Return platform and ecosystem provide an all-in-1 returns management service for retail brands in cross-border commerce. DO NOT SIGN ON TO LOOP. Safely install/uninstall Loop Returns app, Integration with any Shopify theme as per specification. Return products to warehouses, vendors, donation centers, and repair centers. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand. Loop lets you control how and when returns get approved. Here are a few use cases to help guide your decision making if you see a product / set of products returned often: The return reasons table gives you granular detail into the return reasons at the overall parent level and a more granular level. Learn more about Loop Returns integrations. This help article walks you through connecting Loop Returnwith your Shopify store to make any automation. Reverse logistics that is eco-friendly saves money and increases your value. What if you could quickly send order data from Shopify to Google Sheets every time an order is created? Immediately after receiving an unsatisfactory review, follow-up with options to exchange their products for a different product. The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. Copy the Webhook secret code (as seen below). By facilitating seamless swaps of product variants, Loop encourages customers to exchange items before asking for a refund. We'll help you install and set up the app you want from scratch to a completely working structure that is ready to use for you. Daasity Growth merchants can find this dashboard under Dashboards > Product & Inventory. With Loop, customers can submit return requests and receive shipping labels any time, day or night. Make it easy for your customer to return the wrong product. A streamlined and hassle-free return and exchange process is important for all direct to consumer companies, particularly those in the apparel industry where return and exchange rates can be very high. When items are received in good condition, ShipBob will automatically approve the return request in Loop. Store Locator One-click suggestions encourage exchanges over refunds. This saves even more time for your team and gives customers what they need, when they need it. We are going on our fourth year of using Loop!
Its a great feature that helps you retain more customers and keep your refund rate low. This includes your brand's: Gross Sales: the total amount charged to a customer less tax. Below your summary metrics, you'll find a Return Curve and Status. If the product is often exchanged for another size, you may want to include comments on your site that this item tends to run large / small. You can customize this email from the Rise dashboard -> Email Builder -> Refund email. Smooth for the customer and totally hands-free for you. 12Return was To save time and improve your shopping experience, auto-magically generate labels and refunds. The back-end is loaded with features to help you create the ultimate returns experience. Feel free to contact us at [emailprotected] or in the chat box. Your customers get frustrated when waiting for a shipping label. Finally, the customer can select to either be refunded with store credit, or via the original payment method: 5. This Shopify app helps to increase your customers' buying confidence and boost sales. Return Label, Store Credit, Exchange, Return Policy, Refunds, Manage Returns, Exchanges, Refunds, Return Labels & Credits. It accounts for all app reviews but prioritizes the most recent ones.
recommend products when a customer issues store credit or send a discount off their next purchase when they issue a refund. Manage returns automatically as the Loop returns portal enforces your policy automatically. You have nothing to lose with WeSupply Labs assists merchants in providing the best customer experience after selling online. The upsell feature in the returns portal is also a great add. Developed and Designed by Huynh Mai Anh Kiet. We use cookies to ensure that we give you the best experience on our website. Our software is designed for growing Shopify & Shopify plus stores. Give customers the best customer experience with an always-on returns page. 12. Please contact your Loop Account Manager and ask for the Loop gift card to be disabled (so that your customers only receive the Rise gift card). We've been a Loop customer for over 2 years now, having switched from a very basic returns software. The customer can then choose to exchange the item or return: 4. This can be used to help scale up customer support by predicting when your return volume will be heaviest after large sales days. Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews and fewer refunds. Gift Card: the delta outstanding between the credit issued and the credit used. On the Developers page -> Click 'Create Webhook' and a pop-up will appear, 5. In the 'Event' box, select "Return updated". Customer service just got a whole lot easier. The complete solution to online returns You will find everything you need to make your online returns seamless from start to finish. The final section contains details for Exchange Orders. If you have difficulty installing the Loop Returns app or want advanced customization then Hura Apps team - a Shopify expert is right here to help you set up for your success in no time. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). Loop offers four ways to return products: exchange, shop online, store credit, refund, and shop now. We have over 8 years of experience with Shopify. There is time from Open to Close, Time from Receipt to fully Processed.
There are many other things for your team to worry about than returns. If you see reasons containing quality concerns, you may want to stop sales of this product until you can troubleshoot. Too Big), use an open comment box for custom responses, and present different return reasons for different product types. * All charges are billed in USD. To uninstall the app, you simply need to go to https://www.shopify.com/admin/apps, find to Loop Returns app and click the garbage can to uninstall this app. No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease. Enhances customer experience: all store credit (triggered by a return, refund or via your loyalty program) accumulates in one place, making it simple for customers to keep track of how much store credit they have to spend in your store.
If the customer selects 'store credit', the Rise 'refund email' will be triggered. Customers can seamlessly swap their products for any new variant. Or, if you'd like to see the same output for a specific product, follow the instructions here. Finally, a single platform to personalize at scale, How-tos for getting started and growth.
Credit Issued: the total amount of store credit that has been issued in lieu of refunds. Go to the Loop dashboard -> Settings -> Developers (see below): 4. Why are they returning or exchanging these products and could this indicate a quality issue? Most of the apps on Shopify's app store are relatively easy to integrate. With features such as returns analytics dashboard, incentive engine, risk assessment, and more sellers get to make data-driven decisions to reduce returns and drive the bottom 12Return is the most trusted cloud-based solution to product returns management in a circular and customer-centric economy. You can view the details of the Loop return in your Rise dashboard -> Customers tab. On the Loop dashboard -> Click 'Returns Portal'. How to activate your Rise & Loop integration. If the customer already has an account with your store, or has made a return previously using the same email address used to purchase the returned item, the store credit will be added into their existing loyalty card.
They will coerce you in to a 12 month contract up-front. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies. Give customers the best customer experience with an always-on returns page. Sort by best sellers or most returns to see which products have the highest or lowest return rate in your assortment. Go to your Shopify admin -> Apps -> open Rise and Loop. This dashboard requires that you have a Loop Returns integration installed in the Daasity app. With proper analysis, this dashboard can help answer the following questions: The Loop Returns dashboard is split into the following sections: The top section displays all of your top-level metrics in both dollar-amount and order numbers, that are important for the Loop integration. Daasity Professional merchants must contact their TAM or support@daasity.comto enable this integration and dashboard deployment. Instead, offer extra credit to incentivize customers with additional purchasing power. All Rights Reserved. This final section has detail around your product assortment and returns. By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers. This, along with chart B to the right, can help easily identify the products with either the largest negative impact on your business, or the products that perform quite well, are not returned, and can be used as a model for future product development. DO NOT MAKE THE SAME MISTAKE WE DID. No User Reviews. In the URL box, paste the "Webhook Callback" you copied in 'Step 2' above. RMA & Returns
Create a high-level overview of your operations tasks all in one place! Manage returns automatically as the Loop returns portal enforces your policy automatically. 1 year building apps for the Shopify App Store. Enhances your business management experience: you can manage all of your customers' store credit in a single dashboard with more access and visibility than what is available on Shopify. Your portal and emails can be customized to look and feel just like your website. Launch a Loyalty Program w/ Referrals, Store Credit & Rewards, Havent created a store yet? Loop helps Shopify brands make returns effortless, saving you time and leading more customers to exchange than refund. The best part? 2. Their on-demand returns portal can be fully branded for a cohesive, end-to-end experience for your customers. Save time, reduce costs, and retain revenue. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Loop cuts down on the time it takes to process a return and integrates with your Shopify workflow. It was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. 360 22nd Street Suite 300 Oakland, CA 94612. If the order contains a number of items, the customer can select which items to return: 3. The total amount of extra credit is up to you. Give your team more data than ever before. Loop Returns makes it easy by allowing customers to return their items and request exchanges all in one platform.
Shop Now: the total amount from the refund that was used to exchange. Any complaints or queries are dismissed. The only support you receive is essentially to figure it out for yourself. Send return notification emails from Klaviyo instead of Loop. Loop will place the new order within Shopify, triggered by return package movements. Why would they have to do it again? Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner. Dealing with customer returns can be a headache. Shopify brands can automate the entire return process with Loop. To invite the customer to come back to your store, Loop Returns comes with a bonus credit feature that offers an extra $15 to use if they want to exchange their product. Brands use Loop to retain more revenue, generate net new revenue, and save customer support time by revolutionizing the post-purchase returns experience. Additional charges may apply. With Loop, you can ask for two tiers of feedback (1. Imagine a customer needing to email you or complete paperwork to make a purchase. When buying multiple products or a more expensive product, you capture new revenue on the sale. This includes exchanges. Which products are being returned or exchanged at a high rate?
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