They also refuse to take any responsibility for shipping issues, and their shipping times can be fast or very very very slow. Did you experience any bad reactions from using enailcouture.com?
There was a period of time where shipping took four or five months but it was during covid-19 So I know that they were not able to be open at full capacity therefore I will not be giving them a bad review. Ive used many acrylic and gel systems, and this is the first time Ive ever had a reaction. So I waited the few more weeks they requested. Mant of the negative reviews are from people ordering during the pandemic and all shipping was impacted world wide. I put my first set of 123 on last week and today I developed a large welt on each cuticle. please. Are there other similar companies to enailcouture.com that are less expensive or better? It's not only disappointing but I am going to be looking into taking legal actions. Apron
Next, Happy Gel when it came out. Never ordering with this company again. Im livid that I have spent my money and cannot get it back. Max Estrada is Rude and racist AFShipping took forever. Their French Nail tips are advertised as Apply, adding a layer of Top Coat and Go. I love maxs products have been ordering for years now the only down fall is this pandemic has caused the orders to back up like crazy since they closed the nail salons ive gotten all my other orders but one and its my biggest order yet its been 4 months but i have very high hopes i will get it soon but great product strong easy to use when done right last longer then getting them done at a salon i keep up the hard work guys, Tip for consumers:be understand and patience is key, i understand we are paying with hard earned money but understand arizona is on lock down as numbers in cases have increased watch the news , read the auto emails. I purchased from being under the assumption their products were indeed hema free based on their website stating such. Let me clarify that I never said they were a rip off or questioned the legitimacy of his business. Exclusive Nail Couture Professionals is a nail product manufacturing company founded in Tucson, Arizona, through the accomplishments of its founder Max Estrada. Maxs mission and dream is to develop the best and most luxurious nail products, and provid 2022 Trustpilot, Inc. All rights reserved. Also, my package arrived severely damagedeven though the box was completely untouched. They state they are responsible for their own websites content and refuse to help in any way. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I emailed again telling them I was still waiting. Took almost 90 days to receive, items were missing, and customer service never responded. I reached out and they ignored my questioned and refuse to acknowledge their lies. Enail Couture is my go to website when I'm in need of nail products! They told me it never arrived and was never in the mailing system. This company is AWFUL. Terrible customer service.
They insisted I was wrong and they were right. I placed an order on April 25 and it's May 28th I emailed them last week for a follow up and they said they were working on orders that begin with 102 and 103. Out of 500 total nails, 43 were useable. It seems he can get products out to popular YT nail artists on time for reviews, but he can't fulfill his paying customers orders.
I read reviews and most were very bad, i decided to order anyways because i wasnt in a big hurry to get my stuff ( most reviews were complaining about ship times) It only took 1 week!!!! I commented that I was very excited to receive my products but i ordered on May 9th and haven't received anything yet. A shame, as I really loved the products. They fired me as a customer.The worst company! I also think that it would be a good idea for the brand and company for Max, the owner, to take a step back from social media entirely since he seemingly cannot help himself from making snide and catty comments towards customers online. I only spent $40 so not as much as others, but i am a teenager so this is kind of a loss for me especially since i ordered these specifically for the convenience of not having to paint them myself. NO ONE WILL TAKE THIS OFF MY HANDS FOR FREE, It's very hard. It's truly crazy to me that the owner of a company like this would spend their time blocking people like me on social media rather than making sure his orders are actually sent out. 
Ultimately I don't know if this company is run by a guy who simply got in over his head with orders and chose not to disclose that to customers or if there is actual ill-intent and fraud occurring. With no tracking, my local courier let me know that this was just a pre printed label and that it did not prove the item was sent. It also sets way faster which tells me they have changed it or added to their cotton candy monomer. Consumers complaining about Exclusive Nail Couture most frequently mention customer service, business days and kiara sky problems.Exclusive Nail Couture ranks 82nd among Nails sites. everything was packed really well. Love everything about their products. I gave ENC a chance, and they came through with flying colors. Shipping email with tracking on the same day. Shell out the extra coin and just buy from Apres, I've had nothing but good experiences with them and the products are amazing. Very unprofessional.
There were 3 items missing out my package 10xl stiletto nails $54 2 long nail empty boxes $21 They gonna tell me that it was in there. Similar products of the same quality can be bought elsewhere. Needless to say, I feel pretty conflicted as to if I will ever even receive my $250 order. To find more information about reviews and trust on Sitejabber.com please visit. Tip for consumers:Buyer beware! They are not refunding people which is ridiculous because this wait is way too long. And ultimately it worked out since I got the velvet matte top coat in the bundle for $40 on amazon that I'd forgotten to add to my cart with enail. I emailed the company the same day with Photos. Since I love the products and quality I choose to continue to spend my money with this company. Yes theyre more expensive but MUCH better quality. Delivery is very fast. I chose to purchase from Max Estrada and Enail Couture because I really liked his tutorials and videos on YouTube and his company was fairly new and I wanted to support a small business. Exclusive Nail Couture has a consumer rating of 1.75 stars from 168 reviews indicating that most customers are generally dissatisfied with their purchases. I had read many of the comments and was debating whether to buy from them or not and decided why not. I just bought some apres nails instead and from what I hear I got the better quality nails anyway. How would you rate Exclusive Nail Couture? He's about as fake as those ugly $#*! I once again claimed that I had sent PHOTO PROOF to them that in fact had been sent the wrong thing and they just straight up are ignoring me now. Then, those 123 Go gel nails!
We use dedicated people and clever technology to safeguard our platform. Products used:Nail, nail files, polish,
I understood at first but now this is BS. I put my first set of 123 on last week and today I developed a large welt on each cuticle. (During Christmas, the USPS noted in red that they were experiencing high volumes of mail, which has slowed down the mailing process). As of recently there shipping times have sped up tremendously and you are getting your orders within a week their products are fantastic Very comprable to apres and half the price. I began checking his social media in hopes of finding any updates on shipping and noticed he will answer comments on rare occasion asking "what order number" the company is on in terms of "working on shipping." Packaging is exquisite and artistic, and everything smells edible; so cute and fun. ultimately I'd like a refund on any product I purchase that contains HEMA and the missing it shipped. Anyone who is big into nail art does not care that it takes 1-2 months to receive, they are willing to wait the extra time for excellent products. Shame on this company for being so Grimy. The two files and primer and dehydrator were there but not a single gel polish. They need to improve their customer service because as they stand they'll only continue to lose business. While I did have to spend more money it was by far better than putting any further energy into stressing about this terribly run company. It feels like a "too bad, we already have your money and now there's nothing you can do about it" kind of vibe and it's extremely offputting. My 1st purchase was Shine E. It is my favorite top coat. If I could give a Negative 5 stars that would still not be enough. Loved the products- but shipping took 11wks! After filing I top coat the top and bottom of the nail. If I see Susie post another video with this fraud I'm going to comment about his sheisty business there too. Despite the negative (and frankly mean in some cases) reviews, I'm glad I gave them a chance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have purchased about 7 times from Enailcouture. I notice Max is currently posting nail videos on his IG page but has not addressed all the customers that paid for products and still have not received anything. Manicure kit
I had ordered almost $200 worth of products (not that the monetary value of the order should make a difference in the customer service given) and after going over THREE MONTHS without receiving said order, and many attempts at reaching out for assistance regarding my order only to repeatedly be either ignored and or told it was "on its way", I reached out to Max (the owner of the company) on Instagram and voiced to him what was going on and asked what could be done to remedy the situation, and he replied, " Nice." As of today (7/25/20) I have not gotten any order updates saying my package was ready to be shipped. Bubblegum gel. I was just about to place another $550 order like I just did 4 days ago but because of her ill go and spend that on my dogs instead. In the mean time I purchased items from AliExpress and Kiara Sky, fantastic delivery times especially KS, and much better quality items.
Their products are salon quality and absolutely amazing. I just removed my first set and it did last for an entire month before lifting began to occur, but that's usually a matter of proper prep and application of product rather than the product itself.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Alsoa girl left a youtube video with her experience with her 123 go nails bending and instead of being an adult and good business man he went on live and called her ratchet and unqualified to use his productsIll be using Apres nails instead. Not only that Max Estrada belittles his customers like a petty $#*! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They flat out ignore emails, don't offer solutions and refuse refunds even when the product is defective from manufacturing. Save your money.
I have emailed them twice and just get an automated excuse about what orders they are working on ( and it never changed numbers).
The best bet is to going to their website and it tells you when support is available you have to constantly keep checking back and it'll say agents are available or agents are not available that's your best bet. Great products. Are the products from enailcouture.com really worth the money? The 1st batch of tips had a defect on EVERY nail. I received an order on April 7th, and there was IOU attached to the receipt about my missing coffin nails. Yes, there are other companies that might cost alittle but worth it not to have wait 4-8 weeks for shipping. Last week she showed me her nails where tiny hives had formed around her cuticles. Will talk to my states Attorney and bring up FRAUD charges. I will be filling a dispute with my card company.
They first said No Refunds! Stop leaving awful reviews for the shipping times. Verification can help ensure real people write reviews about real companies. Are there other similar products to enailcouture.com that are cheaper or better? Youd get them quicker. If the 2 of us had one there must be many more. I contacted the postal service after a week of it showing there and followed up many times even with Atlantas postal distribution. Products used:The only item I received (Nails), I ordered oval shaped nails from them and received long almond ones. Handling times are based on geographical locations. I made this purchase based on numerous false claims from Max Estrada on his Instagram page. You do need to use a builder-type gel or method of building up the nail slightly for strength but nothing bulky. Companies can ask for reviews via automatic invitations. The 2 products that came damaged totaled 10 dollars. I contacted customer service and after sending pictures of my order, they agreed to send a replacement for the missing item. Please get on top of your shipping times and make customer service a priority always for happier customers as you really do have top notch stuff!
I will NEVER order from this company again. The order was received 1/15 but missing an item. I have been a customer before Covid, during Covid and after. I then finally get an email back today stating they guaranteeing replacement since they offer cheap prices and to contact the carrier. Forget customer service, non existent! colors. I placed an order 1/1/2022. It's a shame because the products really are excellent quality and the brand anesthetic is on point, but their customer service makes me never want to recommend them. We use cookies for analytics, personalization, and ads. I have tried to contact the company with no response. My family owns a business so i am more understanding of these things but still we would never ever treat our customers like this! Max on line tutorials are great. Directly on the website they state in their FAQ that their products are HEMA free.
Don't waste your money on trash like this.
Metal tin tool holders,
ComplaintsComplaints for EnailCoutureOnline RetailerView Business profile. I placed my order on April 25,2020. Unless this company makes drastic changes with the way they treat customers and the way they operate as a business, I will never shop with them again and will actively encourage others not to order from them. After contacting customer service I was advised that they did not have any missing items on their end and that I was basically Lying. Stop being deplorable scumbags. And on my last order, when a couple of gel polishes came dried out, I had to open a paypal case to get a response. The bottle I bought directly from him smells like his MMA fast set liquid.
Everything I have gotten is high quality and a great price. Nail tools. She took them off due to the bad itching. No tracking and no idea on a carrier I cant. 33 BUSINESS DAYS later and still no updates or products received?! I am a Dog Judge and cruise on our boat in the San Juan Islands and Canada so I need strong, reliable nail products. Very painful.
Also I did not receive my full order and after complaining about the false information on their site they are also stating my order was fulfilled in full when it wasn't. I have ordered from Enailcouture a few times with varying degrees of bad experiences. Especially the tips. Since this interaction, I have (against my better judgement) attempted to order from Enailcouture again, only to get message saying that they "Cannot deliver to my address" when I reached the point of checking out. Just wonderful! I think many small businesses have been impacted by the Pandemic and many companies had to shift the way they had to do business.
I will go with apres next time. I didnt have any issues getting my order. Bad reactions to products.and no returns. My orders are 108. All of his products are well made and I use them regularly. Shipment of goods is within Australia only. I wish i could comment on his instagram to warn others but he clearly just deletes any negative reviews on social media. I read where one person said she put the light in her mouth so one hand could hold the nail on the other hand.
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