Purely anecdotally speaking, Ive been using their stands since 2001 and have never experienced any nitro marking, discolouring or other ill effects by way of their gear. And I thought it was just my one. The biggest weaknesses Hercules refusal to replace the part for a nominal charge. Final determination and resolution of replacement and or repair action is held by KHS America and its authorized representative. Hi Patmatt After a couple of years of the handle of my double stand going gooey it just disintegrated tonight but luckily with nothing on it. Trigger broke and the handle is sticky as hell. A number of braces popped on my SJ last year and L&M fixed it NO CHARGE. Many thanks for this. I had my SG Classic on one of my herc stands for about 3 weeks last month, I had restrung it and decided, I was needed to play it more so I just left it in my home office next to the amp I keep in there.. So it sounds like they are doing everything possible. Thanks for the suggestion. Thanks a lot for this fix info! It is the first time it has been off that stand in years. I havent contacted Hercules yet but Im going to. If your grip doesn't feel tacky or sticky you are good to go and don't worry. Read the thread to see how a user had his stand fail with his guitar in it where it flopped to the floor on its face! Never a problem with the nitro. Hercules stands have a lifetime warranty and they will replace your broken stand if you contact them with pictures and the model & serial number. I promptly added one to the replacement as well (fool me once.). The part at home depot is 3 screws perfect!! Hercules.USA@khsmusic.com, Locate U.S. It's an issue with the particular plastic that they used. Hercules did send a new stand (thanks!) My stand fell apart at a gig Saturday night and I fixed it on the fly. I have a small Herc stand and about 8 Herc wall hangers. Moved my S-6 and the stand collapsed. Sorry to hear that happened. I have one I use for my J200 too and even though that deosn't sit there for extended times, because I case it when I'm not playing it, there is no visible sign of finish damage on the head stock where it rests on the stand or the back legs either. I went to the Hercules website and submitted the contact us form. Have employed your fix and it works a treat. I will be digging through my collection of panhead screws for the fix you posted. My son, having much better vision than I have, looked at it and said its broken beyond repair unless we tape it up. I had some black duct tape handy and did just that. It took hours of time for Jim Mozell to repair my guitar but he did an expert job and it cost me nothing. Not wanting to drill it out, I just inserted a bolt into the adjustment hole I wanted to use, and secured it with some velcro ribbon. Clearly this is a design issue with the materials used on the handle. Your previous content has been restored. with all respect, this not true at least not with the one I've had for a few years. Same experience with the Hercules stand (I have 2) . Thanks for the fix. A friend gave me a pair of the GS414s that had failed in that exact way. Stand failed at height adjustment mechanism, ridiculously sticky plastic, etc. Someone on my FB just mentioned they returned their GS412B to Long & McQuade (Canada) where they purchased it. I called the customer service number listed on the Hercules site and a real human answered the phone. This fix is better than that clamp with the bad plastic. I just took a Q-tip, removed the cotton tip and shoved it down in between the handle and the upper shaft and it has held for the last 10-12 years. I used the plasti-dip brand and it totally bonded with the sticky rubber and made it useable again. Yes that happened to me too. I have the same problem as Frustrated Herc User. I wont have to waste time trying to send the dealer the photos I took, and I can stop looking for the person who broke my stand. This warranty does not cover damage, deterioration or malfunction caused by accident, negligence, misuse, or abuse. I just did it. I google it. Using a pitch gauge, I found that an M50.8 20 mm screw will keep the neck of the stand in place. And Yes, they dont sell parts. 2022 HERCULES STANDS TAIWAN INC., All rights reserved. I knocked the rivet out with a flathead screwdriver and a hammer, had to enlarge the hole a tiny bit but that was easy with my trusty carbon steel bladed bonsai scissors. Thanks for the awesome fix Roy! https://youtu.be/N4hfoKncnNw Ill try them myself. You cannot paste images directly. Older ones, as they have changed the plastic that they used. I count myself lucky, the floor was concrete. The grip was sticky, and the adjustment handle had fallen off. I had one with the "Sticky" handle too. I can't say I'd be happy if I were in the UK. Wow this stand clearly had reliability issues , Came here after googling for solving this very problem. It looks like a design flaw in the type of plastic & rubber used. Inserting and removing the wrench is quick and easy. Its too far to go to Lowes (2.5 miles), and Im too cheap to spend $1.00. Retailers or a distributor in your region. They told me to keep the old one as they'd just throw it out. which did a faceplant from about 3 ft. Fortunately no harm. hey Doug that link you posted doens't work. I will probably throw a bolt in the old one and let it live in the practice room. Instead of spending upwards of $30 on a new standand placing yet one more thing (thats only 0.001% broken) in a landfill, I did some research. The Hercules Full Lifetime Warranty is valid for products purchased from authorized dealers in the USA only. Went out to my spare bike parts and found the bolts. Lifetime warranty my ***. In the meantime, Ive used the alcohol grip cleaner solution and a cable tie to hold the trigger in place. The lower bout only touches one of the back supports, because the piece that has the yoke on it is off by a slight angle. So glad to have found this post as mic stand has just experienced the same failed design. Well I live in hope that Australian distributer Electric factory honour the warranty here. Mine fell apart yesterday. I have two others as well. I found half of the button and the spring behind my stand the other day too. Ive read elsewhere that they have changed the material for these clamps now to avoid the sticky problem which I can only assume also degraded the plastic below to allow it to break. Cheers. I had a similar instance with 2 Hercules GS414 stands, either the grip was sticky, or it cracked. Use the jack plug as stop pin like you would on a speaker stand. But I'm going to cut off the height adjuster and see if I can bolt or weld it together, pretty sure I can. That has the advantage of being adjustable. Bolt/screw fix it is then! Theres also a philips head tap screw that will need to come off to completely remove the old handle. My son works there. Of course no longer had the packaging or receipts. Display as a link instead, However, it seems our friends in the UK are SOL as their distributor is saying "tough titty". No more Hercules gear for me. Yesterday I found my Telecaster slumped down to the floor and the head/neck mechanism of the stand open because there was no weight. A couple days later I received an email requesting that I send pictures and contact/address information. I just unwrapped it and it literally fell apart in my hand. The solution is to use rubbing alcohol and an old rag to scrub it off. Thank you. It wont be shiny when you finish, but it wont be sticky either! Adam, Noticed the height adjustment handle on one of my Hercules stands was sticky. I am an instructor, programmer, and composer based in New York City. The two (and perhaps the three) guitar stand holds the instrument straight vertically. I showed him your post and his reaction was I thought so! Hes in his shop now making his repair. Fortunately, mine broke immediately after removing my go-to bass from the stand. I wont be buying Hercules again. Hi all, KHS America is not responsible for any losses incurred while the stand is involved in the warranty process. Suggest you put this information at the top in your post so people find it since this page is coming up high in the google search results for this issue. I have several Hercules stands where the fingers on the yolk that hold your guitar broke off. I can loosen it and adjust the height anywhere I need, though like you, I never really need to change it. KHS Americas final liability extends only to the repair or replacement of said stand and shall not exceed the replacement value of the stand. So I went to the garage and found a zip tie. Thankfully the Tele was unharmed. When it slips - the instrument or instruments crash straight down and then pop out of the headstock holder because there is no longer any weight on it and it releases. Just took photos, IDs etc to Hercules online per their request and hope they will honor a return???? A known issue. KHS Americas obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products or replacement of the stand. I sprayed glue remover on it to try and remove stickiness, when I checked it 5 min. I did a little more of a Redneck fix, my other hobby is working on cars, so I used a hose clamp. I have exactly this problem, and the shop where I bought it gave me the same answers no spare parts, buy a new stand! Well, I gotta give you guys that: You got a lot more faith in their products than the manufacturer himself when it comes down to whether or not those guitars stands are safe for nitrocellulose lacquer finishes (hint: they say they ain't so sure). Ive written to Hercules to see if they will honour the warranty. The handle retains its original functionality and it cost less than $1.00. I like the black zip-ties suggestion and will try that too. Looks like dust or cat or dog hair attacked it. It had just snapped off itself. So I'm going to take the grip apart, drill in a couple of places and put a bolt/nut on it and give it to my son for his bass. As I said in the OP, I scratched the surface of the grip with my fingernail to show how sticky/tacky it is. And here I am. This appears to be built in obsolescence which is typical of most Chinese factories that have us manufacturer cutting costs. I have 2 Hercules GS414B Stands where the plastic handles look like they exploded and the rubber has gone gummy and sticky. And if so, how old are all yours guys stands that have this problem? Well done Roy. Thanks for repair suggestion, though. Screw this stand! Does this still occur on current production models, or is this pretty much on older ones. I had the same problem with the Hercules two guitar model. mine did the exact same thing- didnt know why the thing deteriorated into a sticky mess! I had same issue. The M5 screw is a bit to skinny to grab the hole and an M6 is too fat. My sticky grip is gone and I had the screw in my garage. The store was no help either. Their customer service is next to none. I called him. You dont say specifically, but I guess you remove the handle. Mine just broke at the handle as well. My Hercules 3 guitar stand also broke. Your email address will not be published. Im going to have to try this. Thanks for the fix! The short end fits into the sliding tube adjustment holes. I had wrapped it with duct tape years ago. Thank you. Its a real pity you cant just get the clamp part to replace it. Good on Hercules and guitar center. Thanks for sharing your experience. They were courtious, professional, and fast. Ive used Hercules stands forever. Somewhere between 5 an 10 degrees - not enough to cause a problem with functionality or safety. Thank you for this posting. I assume there is something in the rubber which is chemical reacting over the time (maybe with sunlight) and than is aggressive to the plastic. Think I will employ the screw method and leave them up all the time which they were anyway. Hercules is owned by KHS America. Same problem with a Hercules twin guitar stand and did the same fix that Roy posted , but cleaned up the lever drilled and fitted the screw thru with 2 locking nuts where the spring sat . Wow Roy you hit a home run with this. Privacy Policy | I love the stands otherwise. All HERCULES Stands purchased through authorized dealers in the United States are guaranteed free of defects in workmanship and materials. The material in the handle has turn to something akin to a sticky silicon and adjustment lever has snapped off. Having to take photos and send them is a royal pain, but Im on it; maybe Hercules will respond. Pasted as rich text. Upon contacting the company they informed me that they do not sell parts but the product carries a lifetime warranty. They WILL melt your nitro finish no question! KHS Americas obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products or replacement of the stand. Darn you Hercules! I have 4 hercules stands that I bought used, two have the sticky height adjuster and nob that secures the legs. I have several Hercules wall hangers no problem there. And, yes, the pun was intentional. That plastic lock died and exploded. These are not good items. The grips now feel like solid, smooth plastic. I wrote Hercules and was surprised by their lack of response. It must have been a thing in the late 2000s because I have noticed it on other plastic parts across many industries, including my car. You can only imagine the racket when a wooden instrument lands face down on a hardwood floor. 2 thumbs up and i've continued to buy their products. Im sorry to hear others did not have such a great experience contacting the company, and Im happy that some had my same experience getting a new stand under warranty. Count me among the disappointed but satisfieddisappointed in the failure (design, material, etc) and stickiness, and satisfied with the customer service. It merely slips slowly down the legs to rest on the floor. I documented the broken adjustment clamp with a couple of photos, emailed them along with a description to the KHS company who manufactures the stands, and they put a replacement in the mail within two days. Now thats great customer service! I will call Hercules and see if they will honor the life time warranty. I saw the same solution, but also looking into the potential of 3D printing and/or fiberglass tape with epoxy to restore full functionality. https://www.acousticguitarforum.com/forums/showthread.php. The handle left a residue on my hand akin to tree sap sticky and impossible to wash off! First the adjustment handle got sticky and then it broke. All HERCULES Stands purchased through authorized dealers in the United States are guaranteed free of defects in workmanship and materials. Im now a Hercules fan! I had a $5k bass on one of these stands. If you have an account, sign in now to post with your account. I did and in less than a week I had three new replacement Hercules stands delivered to my home. I emailed Hercules a few days ago, but have received no response and based on what others have said I shouldnt hold my breath. I called customer service and sent pictures to their email. The trade-off for using this screw is the forfeitedability to use the stands one-handed adjustable feature. Then you can shorten the stand rather easily for transport. One of mine did this. Excellent thread (a-ha-ha-ha), but seriously I used a screw in the same manner, actually I added two because I use the stand for a bass and it needs to be extended quite a bit. To say I was unhappy would be an understatement. I wonder if Im missing something here but I employed your fix using the exact screw mentioned in your article but the screw was too small to actually grip thread. Ill fill out a form and theyll send me a new stand. I have had four of the Hercules three-guitar stands for years and found that two of the trigger handles have turned sticky and the handle snapped off one of them. I've got a wall hanger and a floor stand tripod. Im frustrated and disappointed. Ive had the gummy handle for a couple years now, but today was the day. I knew the handle was unusually sticky but I didnt think much of it since I primarily use it at home and I really dont need to adjust the height very often. Same problem. Clearly a design or manufacturing flaw they should be proactively fixing before someones valuable instrument gets damaged. Sturdier than with that funky sticky handle! I watched as my Breedlove acoustic hit the (luckily carpeted) floor and toppled over (luckily again, against a plant). That happens rather quickly if you are using it daily or nightly as the case may be. Emailed the company and had no response. Im having no luck. Thanks! Mine too. Is that hard? Best of all, the wrench is black, making it invisible to the naked eye. Thanks for posting! Sorry to see our EU friends are not getting the same level of customer service that some of us are on this side of the pond. Did a e-search and found so many owners have experienced the same issue. Now Ive come on here to see what can be done about it, and apparently they all go the same way. The long end sits neatly inside the space previously occupied by the adjustment handle. If youre worried about the looks, use a black zip tie. Sad they have no interest in their customers. Youll then be able to move the sticky, broken handle and you can separate the telescoping parts. Two were cracked with the handle and spring on the floor near the stand, the other two had cracks and were about to come apart. They are the Canadian distributors for Gibson as well and take care of all warranty service. Its also a fairly common size bolt for bikes. YMMV, of course. Screws, springs, pads, foam, and other parts subject to normal wear have no warranty coverage. I wanted to retain the ability to adjust the height of the stand without the need for a screwdriver. Home Depot carries the screw for $1.05. I can live with the legnth better than the sticky adjuster. Was about to throw both out with the original tags on them. I no longer have a guitar on that stand. I have also experienced the exploding grip. I bought the screws as you specify and repairing one was a two minute job. Happened to me as well. Why dont Hercules do something to remedy this? Great post and great comments too. Some posters at AGF are saying that they have contacted Hercules and had replacement stands shipped to them immediately. I used a 1/4 x 20 x 1/2 hex bolt. Im just speaking from my experiences . The grip had been sticky for quite a while and I always wondered about it but had no idea it was going to lead to a failure. I had been wondering for ages how I got grease on the handles of my two Hercules stands (which I now know were rotting plastic). The process was a simple email correspondence with a few details and pictures of the stands. I like the general design, but they really need to rethink the locking system for this part of it. Thanks Hercules for standing by your product!! where users are saying that this tacky grip is a symptom of imminent failure! She told me to email her photos of the damage and my contact information. He offered an exchange but only has another version in stock. I have just discovered the tackiness on 2 out of 3 of my Hercules stands. To contact Hercules Stands, call I have used them exclusively for at least 10 years. If you could Improve on that? I read the warranty on their site and took it back to guitar center and they gave me a new one. (thats what Im going to do, thanks for the tip). I have lots of Hercules stands and hangers and I noticed one of the stands now has a sticky handle. Most of my other guitars are hanging on the wall from Herc wall hangershope the cage design is more robust. I think the cause is the made in China plastic grip reacting over time with the lubricant. I mean helpful towards other posters here. I bet Hercules is cursing you though! Even though I purchased my 2012 SJ200 Golden Age used, I received a full year of L&M warranty. I could not even get all of the residue off of my hand with alcohol gel. When I looked closer, I discovered the spring and button were about 2 feet behind the stand. WELL, This afternoon I was sitting in my kitchen and I suddenly heard a tremendous crash from upstairs. I'll try to fix the link. It want buying the new stand that worried me so much though reading some of these reports you need to key your eye on them but wasting 90% of the stand for a small component. If it does, stop using it. Yes! Indeed, this is a serious design flaw that can cause serious, irreparable damage to guitars. My father showed me his stand this morning. Im good at tearing stuff up removing the stuff, but I guess in this case it doesnt matter. Im now referring to this stand as Samson w/ a crew cut: just plain weak! Rubbing Alc. I have two herc stands, one I've had for maybe 5 years, the other I just bought a few weeks ago. later the trigger had crumbled off the grip. I'm absolutely POSITIVE mine is over 10 years old because I have pictures of it in a club that is gone. I dont want to throw away the old ones as the only thing wrong with them is the handles. Juliet, TN 37122 Then last night one broke while I was moving it. That being said, I did get a warranty replacement. July 18, 2018 in Gibson Acoustic. As I looked at the Hercules stand before I threw it away, I realized - this is a design problem. Just gone! Hercules has replaced these stands under warranty for anyone who contacts them. I had a new, exact replacement stand shipped to my house, at NO charge in 3 days! Old stands but still usable just The auto grips are off scale and would like advice from you or anyone on self repairing this. Im also thinking about thumbscrewsif I can find someone who sells them. Exactly the same problem as happened over the past few days with both of my 8-9 year old stands. Phone: (800)446-6010 A return authorization may be required for all warranty services to be addressed specifically by KHS America, Inc. 6) Photocopy of Purchase Receipt (must be from an authorized US dealer), 7) A photo of the stand specifically showing the malfunctioning or damaged area, 8) Please include a description of the issue. Terms & Conditions | Registered Trademarks. Isopropyl alcohol solved the sticky problem very nicely. Most of the forum postings Ive read dont give much hope for remedy by Hercules. The exact same thing happened to mine. If you are in Canada, speak to your retailer. After the gig is over, and you are breaking down, pull the jack out of the hole and the tube will slide down so you can fold it up and be on your way. Check out the Hercules USA website for more information. When I found what the noise was, I was astonished. So Ive email Hercules with pictures of the stands. All that being said, nitro guitar owners (all Gibsons) should beware of those cheap stands with the orange tubing. I cant find it in the website. Same thing I did for my nephewnow he's got a sturdy stand and the dump has one less piece of trash. Goof Off works too. If my guitars go crashing to the floor I would bring the pieces to Hercules, if I knew where the customer service office was located. Thanks for this from yet another grateful reader. Anyway, when I found it, I pulled it out and wanted to clean the sticky mess off the plastic (see below). I just called Hercules today: They said they are well aware of the problem. Handle had gone sticky for many years (thanks for the alcohol tip). Same thing here was this Hercules designed obsolescence (or self-destruct)? I've also used these stands for ~10 years for a variety of guitars, including new and old gibsons and i've never had any finish problems. The sticky one has Gorilla (the best) duct tape on the sticky parts. Now that's service. How did you remove the old busted handle? They advised me to buy a new stand, of course. My solution was to use a 7/32 allen wrench. I thought someone had broken my stand but the thing was all sticky. but I dont want send it to a landfill if I can fix it. Thanks again. Thanks for the post. Upload or insert images from URL. Hercules is aware of the problem (2006-2008) and has fixed the manufacturing errors and is replacing any stands exhibiting this symptom. (I'm in the states, Central Massachusetts) anyway from what you're saying I guess the one I got back when was made after the fix was done. Fortunately, my Taylor acoustic survived the experience. I immediately interrogated my teenage son, who claimed no knowledge and Im sure felt like I was picking on him. No matter, I never used the adjustable height feature. IF YOU PURCHASED YOUR STAND OUTSIDE OF THE USA. It looks ugly but its functional again. I bought a 3 guitar stand ($99 ouch but cry once right?) He was really pleased with it.(?). Ditto, that happened to my stand. The rest of my stands have been sold off. Now Ill go apologize to my son. I live alone, have no pets and my place is not haunted, so I am putting it down to bad stand design. Just looks like it was made that way, Thank you Clear editor. Simple and effective. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I'm taking mine back to L&M tomorrow for replacement and L&M will deal with Hercules for me. I went to fix it today and discovered the sticky mess and decided to Google it. I have since gotten another Hercules stand with this sticky residue issue. The handles are sticky. First Hercules stand I got was for holding three guitars, within a month or so one of the clasping mechanisms failed. The new one has a grip that is smooth, hard plastic, unlike the slightly rubbery feel of the old one. Grip just rotted away. People are saying they got no response emailing via the website. Sticky EZ grip fell apart Same thing here was this Hercules designed obsolescence (or self-destruct)? Feel free to share pictures. I have four GS414B Hercules guitar stands. I will have to drill one out when I have time, but it does highlight that this supposedly rugged design is actually not reliable at all. Well, I had grabbed a different bass to jam with and while I was messing with my pedal board I noticed some plastic on the ground, looked up and saw the grip on the stand had a spring sticking out of it.
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