Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging), Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express, Enhance our customers experience by identifying opportunities to offer products based on our Cardmembers needs, Meet and exceed quality goals, compliance regulations and productivity targets, Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms, Document necessary information, such as payment details, Customers change of details, change of address and travel notifications, Re-prioritize and adapt to an ever-changing environment, Demonstrate personal excellence by remaining positive in difficult situations, Display a passion to serve by delivering outstanding service in every interaction with our Customers, The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers, Strong interpersonal, communication, verbal and written skills, Assertiveness to handle difficult conversations, Excellent negotiation, influencing and resourcefulness skills, Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail, Confidence to work in a virtual environment. We support you professionally and personally, and we have your back to help you thrive. 
In doing so, customers will remain happy, and American Express will be able to retain its current customers. 
Get new roles delivered straight to your inbox each week! We back our colleagues with the support they need to thrive, professionally and personally. What you may not have realized is that the people on the other line could have been working from home as virtual employees. https://www.americanexpress.com, Resy, American Express Global Dining Network - New York City, NY. How to enter into the gig economy as a freelancer. american express work from home companies, Alorica Work from Home | Remote Customer Service, Jobs at Spotify Remote | Easy Jobs for 2022, Walmart Jobs Hiring Near Me for Marketing Manager | Apply Now, Geico Remote Jobs | Geico Work from Home Remote Jobs, Remote Jobs Hiring | Administrative Support Specialist, Deliver extraordinary service on inbound calls in a fast-paced structured customer care environment by following our Customer First philosophy, Consult with card members to understand their needs and tailor unique solutions for each customer reinforcing the benefits of card membership providing relevant product offers that deepen customer engagement and result in measurable value for our card members, Continuously improve on key selling skills including building rapport understanding customer needs handling objections and closing sales, Proven success in a customer service and consultative sales environment (two years+) with a passion for building customer loyalty through exceptional listening consultative relationship building resourcefulness and strong written and verbal communication, Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices, Passion for consultative sales recommending products or solutions tailored to each customer. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Not only should you be resilient to the number of calls that come in, but also to the nature of each call. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Meaningful, rewarding work performed with integrity. Information for the Care, Delivery, Lifestyle, Lodging & Transportation sectors, How to set up and run your own business as an independent contractor, Information for freelance consultants and gig workers, Our take on gig economy platforms, products, tools, and services, Unique and interesting ways to make money in the gig economy, The latest news and information about the gig economy, Smartphone apps to improve efficiency and earnings, Ebooks, courses, and certifications to advance your skills, How to Get an American Express Work-From-Home Job in Customer Care, Uber Instant Pay: What It Is And How It Works 2022, Prevent Eye Strain While Working From Home, 10 Tips to Make Your Home Office a Productive Workspace, Dedicated and separate high-speed internet service, At least 25 Mbps download and 5 Mbps upload speed, Must be DSL or cable, no wireless or satellite services are allowed, Dedicated and separate analog landline phone, A phone modem is preferred over a wall jack, A secure home office that is free of distractions and background noise. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Upskill, join daily virtual events, apply to roles (its free!). Location: SUNRISE, FLORIDA. Get new jobs delivered straight to your inbox each week! All Rights Reserved. If you decide that a part-time role is more fitting, youll be required to have a weekly schedule of 20 hours. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Other positions like the part-time role dont allow applications from Alaska, California, or Hawaii. Some people may be quiet, some may be talkative, some may be happy, and some may be mad. Made financial decisions to protect/collect revenues and adjust customer accounts. As a Customer Care Professional, youll be responsible for taking phone calls from customers throughout your shift. Shift flexibility requirements, American Express offers a fantastic and diverse working environment. Since youll be handling customers personal and financial information call after call, American Express is putting a great deal of trust in you. Information for freelance consultants and gig workers. You should be prepared to receive a stream of calls on all your shifts. Browse American Express Reviews by Job Title . Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Collect payments, set up payment arrangements, and provide credit, when necessary. Not only is this a great opportunity to get your foot in the door at one of the most recognizable companies on the planet, but you could also use this gig to build your resume and qualify for a whole range of other career opportunities. If you live within 35 miles of one of our service centers (Sunrise, FL), please review our Careers site for positions located at one of these centers. Handled clients and agent's questions, complaints, and billing inquiries with courtesy and professionalism to resolve issues. ", Our RN's have autonomy when caring for patients and use strong assessment skills to quickly identify risk factors and provide quality patient care in a, Types, does word processing and data entry in multiple computer systems. Required fields are marked *.
Trinity Financial Services Inc, Sun West Mortgage American Express Customer Care Professional Resume Sample. Heres just some of what youll do in this role: American Express will cover the connection cost and monthly fees for dedicated telephone and Internet service from an American Express approved provider in your area. Youll also try to upsell current customers to better American Express products whenever possible. US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. Our open creative and collaborative culture is a big part of why we regularly win best workplace awards across the globe. This is not only good for American Express but also for you as youll be compensated with additional sales incentives. In short, Virtual Customer Care Professionals for American Express help customers in any way they can. Depending on how much youre willing to work, there are both full-time and part-time positions. You can unsubscribe from job alert emails any time. We noticed that your web browser is outdated! Home - Side Hustles - How to Get an American Express Work-From-Home Job in Customer Care, Our website is supported by our users. Offered alternative solutions where appropriate with the objective of retaining customer's business. Inevitably, some customers will be upset, and you will have to diffuse the situation and maintain your composure. Current American Express employees are not eligible to move from an onsite position to a Home Based position at this time, Workplace Flexibility: Full time. Sign-on bonuses up to $20,000 are available based on specialty and experience. Our Dental Assistants work in direct support of the Dentist and collaborate in a team environment with other Dental Assistants and Hygienists. Gigworker.com is your one-stop-shop for the gig economy. Heres just some of what youll do in this role: Unique career journey shaped by your talent and curiosity. Your email address will not be published. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Each phone call will present a unique scenario in which youll consult with card members to address their concerns and needs, promote the benefits of American Express credit cards, update customer account information, and ensure goodwill on behalf of the company. Since youre working from home, youre given a lot of responsibility to make sure you clock in and start working on time. Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy. Handled business transactions in connection with activation of new customer accounts including payments, plan changes and creation of technical and billing cases. This requirement is subject to legally required accommodations. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. A majority of your day will be spent on the phone, helping customers and employing sales techniques to earn more business. Why cant California residents apply for virtual jobs? Some of these extra bonuses are largely performance-based, so not everyone will have the same results. On top of these basic requirements, there are a handful of professional skills youll need to secure a position. The basics of providing safe rides via rideshare services.
Bilingual, highly motivated, organized and responsible Customer Service Professional with 15 years experience in Customer Service and Marketing, seeking a position in an environment which allows me to apply my expertise in office management, social media marketing, and public relations. Your schedule may vary from week to week, but youll have some say in when youre available to work. Depending on which role you apply for, youll also have to reside in certain states. Maybe you had a discrepancy with your monthly bill or perhaps you needed to report a lost debit card both of these instances require talking to another person on the phone to quickly solve your problems. Provide support to medical underwriters and managed communication between company, agents and clients. American Express is one of the most respected (employer) brands around the world. Before hiring, they need to make sure they can absolutely trust you. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. Sign up for our weekly remote work round-up newsletter and have new openings from companies that care delivered right to your inbox. In this article, were going to talk about an excellent work-from-home job for the most driven and dedicated employees: a Virtual Platinum Customer Care Professional for American Express. Relocation assistance and housing stipends may also be available. Job Responsibilities : Virtual Platinum Customer Care Professional. An overview of lifestyle, care-related gigs. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. How to set up and run your own business as an independent contractor. Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. Information for the Care, Lifestyle, Tasks, Delivery, Lodging and Trasportation sectors. American Express is one of the most respected (employer) brands around the world. Deliver extraordinary customer care by responding to questions concerning customer accounts, including billing, services, cancellations, and fraud. Sales will be a critical aspect of your job and one of your main performance indicators. Make sure you read the fine print before applying. Our mission is to give our Card Members and Merchants a level of service that goes above and beyond their expectations every day. Plus, you can access additional pay through profit sharing, incentive bonuses, and commission sharing that can be as much as $8,500. Additional Compensation: position is eligible for a bonus, amount is based on company and individual performance But if this is the right job for you, youll think of it as more opportunities to help customers, and in turn, to increase your chances of closing sales. If you have a passion for sales and a drive to close deals, then this is the perfect job for you. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. The sign on bonus is contingent on eligible colleagues being actively employed in role and remaining in good standing during the relevant period of time. Created and promoted new content used on the artist's website and other social media channels. Having positive customer interactions will be your key to reaping more bonuses. If selected for this role, you may be eligible for a $2,000 sign on bonus, less applicable deductions*, Where developing relationships is the key to our success. Unique and Interesting ways to make money in the gig economy. For example, if you find out that a customer travels frequently and theres a certain American Express card that offers much better travel benefits, you could tell them about all the additional benefits and bonus points they could receive and encourage them to sign up.
The basics of delivering food, groceries, and packages. Since this job is fully remote, youll be able to work from the comfort of your own home. The basics of making money performing common tasks. What is the gig economy and how does it work? community Get all the help you need to create a professional resume in minutes. However, you will have to follow a set schedule that youll receive from American Express. If they sign up, youll be rewarded for hitting certain performance marks and sales goals. (e.g., Magic Jack, Vonage, etc.) Position Summary: The driver is responsible for driving company vehicles to/from restaurant locations with food products and/or equipment. This is one of the hundreds of CUSTOMER CARE PROFESSIONAL resumes available on our site for free. We sometimes earn affiliate links when you click through the affiliate links on our website. As thefinal job requirement, youll need to be located within the United States and be able to legally work as a U.S. citizen. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. High performance is rewarded with target driven incentives, The sign on bonus will be paid to eligible individuals in three instalments: $500 after three months of active employment, $500 and after six months of active employment and $1,000 after 12 months of active employment (less applicable deductions).
The minimum requirements for becoming an American Express Customer Care specialistare a high school diploma (or equivalent) and at least two years of previous experience in customer service. As you go through the interview process, make sure to clarify with human resources the exact details of everything mentioned above. Visit our Coordinate with insurance underwriters, agents, clients and other insurance companies to evaluate clients' application for insurance, coverage, renewals and claims; Recalculating customer costs when policy changes lead to changes in prices. As you talk through the situation, youll need to maintain a positive and helpful attitude to ensure that the customer remains happy, and youll do everything in your power to bring about a positive outcome. Created and managed all social media accounts for David Bisbal Fan Club in USA. Sign up to connect with companies that trust you to work wherever you work best. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Having a bachelors degree is definitely an added bonus, but its not required. If a full-time position is what youre looking for, then youll need to remain flexible about which hours you can work.
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