Menards customer service in store refuses to get involved and corporate customer service only says they'll forward to rebates international. This will be my LAST purchase from Menards! To learn more about cookies and how you can manage them have a look at our. I would highly recommend Menards Wixom for any home improvement project. Set the delivery up. Received an email a day later from another service rep offering to assist. He then states that the vanity top will not be in the store till the 11-27-17, at this time I very upset!!! Customer service responded by informing me that requests for information would only delay the rebate. I'm in PA and we don't even have a local Menards. They are trying to rationalize the situation to get away with it, so spend your money where the company will not lie and steal your money. 2000-2022 Home Depot. Been 6 months have yet to receive the rebate. 3. This guide provides an explanation of the types of fireplace inserts available so you can choose the best one for your home. Aisha Green Shower Curtain By Justina Blakeney, Buy Cosori 6 Trays Premium Stainless Steel Food Dehydrator with Mesh Screen and Fruit Roll Sheet KAAPFDCSNUS0003, Buy Rust-Oleum Professional 15 oz. Really disgusting practice that Menards has started disguising their rebates as a marketing postcard. These models come with a built-in thermostat, which adjusts the heating performance of the fireplace insert. Buyer Beware! Done shopping at Menards forever.
All I want is my money back or even the rebate that is in store use only but at least that's something.
They have not. The production date on the product did not match the exterior production date of box. After a year, the coating started to peel, scratch, and flake, so we filed a claim and it was denied, saying it was our fault. I was unable to ship back to vendor. She said I could search through the 3 pallets they have to see if I can find 168 the same size. Measure the length at both the opening and back of the firebox. When I opened the boxed product, I discovered it was used and did not work. It's the Biggest racket going on a new way to take your money. Licensed by the state of Michigan and insured, we complete projects in an honest and timely manner, always putting our customers first. We were sent out of the store, so we called for a store manager. only had one broken window,they gave me a complete new one! Instead, they generate heat and show a realistic image of burning wood or rocks. Vent-free models made of fireproof materials like granite, brick or slate. When I drove to where my smart side boards was supposed to be stored I couldn't see them. Delivery was a fiasco. They told me that it would be 7-10 days to re-open my account. I place a fair amount of orders online, and I called in right away to make sure that the order was going to go to the correct place (job site), as I was going to be traveling out of town and I wanted my guys to have the materials that they needed. Discussion in 'Modern EPA Stoves and Fireplaces' started by StickBender, Sep 11, 2014. All Rights Reserved. I paid over $5 to have 2 light bulbs shipped and that didn't even cover the postage. Style and design: Sleek, cast iron or steel finishes add a sophisticated touch to your favorite gathering areas. Sign up to receive our free weekly newsletter. AS a customer, as a business owner, I feel like Menards is one of the most difficult companies to do business with. Fireplace inserts offer many benefits, such as: Tip: Don't skip cleaning your chimney with fireplace tools after you add an insert. This profile has not been claimed by the company. Thank you again. They don't not have a customer service number. Never will I do business with Menards. I purchased T7G Doodles Fir Porch flooring online. For us to take it back to the store we would incur a 25% restocking fee which amounted to about $200. I ordered 2 light bulbs. They must be the right dimensions for your particular space, so measure the height, width and depth of your fireplace from the back wall to the front opening. If Menards is willing to lose thousands of dollars on future sales for a lousy 278.00 rebate, they obviously don't want or need my business. Strict quality craftsmanship and a focus on all of the details, whether large or small sets us apart from all the rest. This manager is very rude and felt it ok to talk down to me as if I am stupid, he obviously cannot see from the customer's side on this. WHEN you order one make sure of all extras! I will never buy from them again. I responded previous inquiries. Manager informed me to fill out form, attach original receipts and mail in to receive an 11% rebate. I realized that I had not heard from anyone on the 12-13-17 so I email Kevin today, he has Stan from that department call me and let me know that this vanity will not be in till after Christmas. And thank you to all the Menards employees who also tried to assist me. My bad for not keeping a copy of the receipt and rebate, still why should a consumer have to keep track of something that a business advertises. They do not follow through and check with the vendor without a call. Now I've been in business for 30 years, and I've never done that, nor do I think it's even remotely professional or acceptable. It took a bit to get it taken care of but she handled it and even called me personally later that evening when all paperwork was submitted, and computer was updated. They sent me a FORM letter and did not offer me anything in return for having to pay for labor again. Licensed by the state of Michigan and insured, we complete projects in an honest and timely manner, always putting our customers first. I am sure Mr. Menard would not put up with no kitchen.
For more information, check us out at adiskacontracting.com. I did not have any problems with them; the people I dealt with are excellent. When we arrived back at the store 30 some minutes later with the trailer, we were told that the last piece was sold to someone else.
This is a major factor when choosing the right size fireplace insert. Myself, a few family members, and also many close friends have been loyal to Menards as customers, as a lot of us are contractors that purchase from Menards on a daily basis. It arrived today and the driver refused to place it where it was supposed to be delivered.. without paying an additional fee. I still have not received my rebate check and not a response to my 2nd email. keep in mind we told them to keep it cheep. Then I paid to have the item shipped to my house because it said it was not available for pick up and did not have the original box. Clearly trying to avoid responsibility. Obtained a rebate form #4700 from store manager. No one ever complains. I tried to start it with the gas that was already in it when it arrived. Improved heating efficiency: A fireplace insert holds in heat, allowing more warmth to radiate from the front of the fireplace to heat your room. Please note that product images are for illustration purposes only. It is extremely frustrating that a company like Menards cant afford to have live customer service reps to speak to and the email responses are terrible! I have to call every other day and have them check the status. I informed the service rep that form #4700 was submitted at the same time as several others and all the rebates were issued with the exception of #4700. Manufacturers produce fireplace inserts out of steel, iron and other materials that can withstand the effects of fire. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ability to use the flame or heat functions on their own or together. Almost threw it away, but I guess that's the idea right. Finally realizing the In Store Adjustment is nothing more than a scam and further inquiries would be useless I informed the service rep I will be more than willing to provide, in the spring, a receipt for all materials related to a multilevel deck and sun room. I will continue to drive past the competition's stores to get to this store just because they treated me so well. Well start sending you the news you need delivered straight to you. Inquired by email to Menards Customer Service regarding the #4700 rebate. I immediately asked for a full refund, even though I had already loaded everything except the damaged supplies. These were ordered in May and it is the middle of August and we still do not have a kitchen. I thought all the problems were ironed out. So I call back to the store and asked for Robert. How do I know I can trust these reviews about Menards? Oxygen depletion system that turns off the insert if oxygen levels fall to dangerously low levels due to carbon monoxide buildup. You try to track or call anyone and no personnel at store can answer any questions for you, and the number to call is the credit card company that deals with your bill only. I ordered a Vanity top for my bathroom on 9-30-17. Give us a call today to get an free estimate on your home project! See reviews below to learn more or submit your own review. We value your privacy. I returned the original product within about 45 minutes of purchase.
ConsumerAffairs is not a government agency. The reply as to why did I buy damaged trusses is, "We have an acceptable amount of breakage from transportation and I feel its within that. It's a Joke! Again. I deal with clients every day and no we are not perfect here either, but we do understand that if it is not something the customer did to cause the problem we fix it without question and do what we need to do to make the experience better. Before you shop, take the following fireplace measurements: Tip: A laser distance tape measuring tool allows you to determine dimension with greater accuracy without having to reach into the box.
This guy was great, I was really impressed with the size of Menards lumber yard and storage barns, but service that I received from Jeff was even more impressive. I Mailed in my rebate form along with the receipt and waited for my rebate check to arrive. Plus it arrived 2 hours late.
I should have been doing this for the last 25 years. It arrived with oil spilled inside the packing. When the item arrived I opened up the box and could not believe it was plastic formed around cardboard to mimic a steel grate and birch logs. Now that you know how to select a fireplace insert, use The Home Depot Mobile App to find the best one for your home. I would appreciate it if someone would follow up with me at **.
(You must log in or sign up to reply here. I have tried numerous times to contact the customer service, but they are refusing to resolve this issue. Isn't that stealing? Tried to return it and was told it was out of their return window so couldn't return it for a refund (paid cash for both appliances). Second, why not simply call me for this information and all would be fine. I called the local Menards and was told there were 3 possible explanations: 1. Knowing I had a $0 balance I went straight to the car and called Capital One. JLM offers constant communication and at no point in the process do our clients feel as though they are not part of the total process from design to completion. Safety Red Inverted Marking Spray Paint. When the room temperature rises above the temperature you specify, less heat is produced. We are now using this washer without the steam option. I think not, this is the worst lumber I have ever seen. I never received the phone follow-up back from Robert as promised, so I called back the following day to get news of what he figured out. The company is owner-operated, and owner is hands on for the entire construction process as well as being the project manager. We have paid, yet they say if we cancel there is a restocking fee. I asked for the store Director. Then we had to return 70 pieces out of the 160 pieces we had ordered, due to bad material in one way or another.
Never opened the items. Produced no result. So not only are they making money off of us from the sale of the shower door but then they're making another $200 off of us with their restocking fee. Because I never did this, they simply closed my account with no notice. Prevent air leaks: Even when the chimney flue is closed, warm air can still escape through the fireplace in cooler months. my fault,tell em what you want and you will get it fast and I think there far and can give you what you want. POOR CUSTOMER SERVICE - if you live in St. Louis, go to Slyman Bros., Lowe's or Home Depot. Copyright 2022 Consumers Unified LLC. The website is not affiliated or associated with any of them. For rooms with multiple shapes, divide the room into rectangles, triangles and circles. Menards manager agreed it was obviously used (dirty, covered in paint splatters), but would not agree to a refund. These sites are to be used for information purposes only and cannot be used to exact goods according to these specifications. Safety: Electric fireplace inserts don't produce sparks or smoke. Also, there is no such thing as management to speak with. They don't seem to care when you remind them that every change is a change with a contractor. Not at all what was described. If you don't open it up you would only think you had just thrown away a marketing piece for Doors. They insulate themselves from their customers and the delivery company in such a way that there seems to be no way of getting any real accountability from them as a company. And since this is the first rebate I haven't gotten, that excuse doesn't work. I called the Saginaw Menards where I purchased them, the Manager said "Let me go measure what we have. If it falls below the level, heating increases. After arguing for about 20 minutes I agreed to a replacement which also did not work. 6-8 weeks I understand but 4 to 6 months why bother. These are worse than what I already have. The brochure that Menards has on the quality of lumber they carry states "premium grade of lumber" as well as, "built in water repellent".
The gm at the Kenosha WI. I asked her to do that because I don't know what size to look for. Only P.O. Jeff stopped what he was doing and said that my car was right in front of the boards and that he would be glad to cut them. I had 3 guy on the clock waiting on the delivery of the materials and that the way you treat someone who just sent 1200 on a package that they messed up DONT BUY FROM MENARDS. Save energy: When you use a fireplace insert, less heat escapes through the chimney and is recirculated back into the room. As an owner, project manager, master carpenter, and business management degree holder, I have a vast knowledge that has been gained through the years on how to successfully own and manage a residential construction company. I entered my address incorrectly. I have visited and made purchases from the Wixom Michigan Menards and always found helpful employees throughout the store; at the registers and customer service center. Returned it 2 hours later to be told that it was the manufacturer's problem. Decided about a month later that the job was far too big for do it yourselfers and we canceled the delivery requesting a refund. Purchased two appliances from Manchester MO store, stove was excessively hot and a safety hazard so was returned immediately, dishwasher broke after 3 uses. How many BTUs are needed to efficiently heat your room depends on its size, represented by the rooms area in square feet. I have informed them all of this situation. "All bricks have some variance." We were doing our whole kitchen with Menards and are out a lot of money for no kitchen. Reduced air leaks: Even if you close the flue, warm air can pass through small gaps that develop due to ordinary wear and tear. She won't check on my counters and give me updates either. Menards 96th street. 3 months of calling and they still haven't made it right. they give you just what you need! His reply was "They are not defective. Menards - Lansing offers the following services: Hardware & home improvement stores. Purchased a paint sprayer that was defective. The refund was short the 11% rebate amount. The website status said they mailed my rebate check out 9/26/17 and that was two weeks from the date I checked on the status. Would have been cheaper to go somewhere else. Menards did exchange the 15 post I had to replace but will not help me out on having to pay for the cost of labor for my contractor to take them out and replace them. The shipping and handling added up to the cost of the light bulbs. Tip: Install a chimney liner before you use your wood-burning fireplace insert to help ensure safety.
I explained to him that this one is not only the wrong color but has no holes drilled into it, he never once apologized, he said there is nothing he could do expedite this. Specializing in all facets of residential construction to include, but not limited to, new homes, additions, full renovations, exterior spaces, kitchens, bathrooms, garages, pole buildings, decks, siding, windows and doors, historical renovations, flooring, tile, roofing, structural renovations, basement finishes, and etc. At the lumber desk I was given directions to where my lumber was stored. Adjustable flame color, flicker and height. A day later another service rep contacted me and offered to help. We specialize in kitchens, bathrooms, tile work, out door structures, metal roofing, basement remodel, drop ceiling installation, additions, flooring, painting interior/exterior and much more. What a disgrace! The bulbs were just placed in an envelope. Unsubscribe easily. The head GM at Menards in Normal, IL then proceeded to drop the "F" bomb on me, and tell me it was all my fault. When going to Menards the rebate system is what brings me to this store, but I will not be using my card there anymore.
Give us a call today to get an free estimate on your home project! Then because we placed the order online, we couldn't get a refund using the online receipt, I had to go in there myself. I called to confirm the correct delivery address, Menards then delivered it a day late and to the wrong address. For circular rooms, measure the distance from one wall to the center of the room. Dimmer control to adjust brightness of the flame. Then he said "I was with the manager when she measured the top layer and they didn't vary by a 1/16", so someone there is lying so basically bring them back or pay over 2x more we are not going to help you. I will never use Menards again and I warn anyone else, friends and family, and anyone reading this to be aware. I spoke to the staff on the phone to honor the 50 years warranty and they refused and hung up the phone. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Exterior Slab Fan Lite Steel Doors With Glass, Buy Artistic Weavers Eliti Navy 2 ft. x 2 ft. 11 in. As an owner, project manager, master carpenter, and business management degree holder, I have a vast knowledge that has been gained through the years on how to successfully own and manage a residential construction company. The part that really upsets me is the lying. My team of contractors are professional, trustworthy, honest, dependable, loyal, and most of all hard working and the best in the business. First of all, I live in a village where there are NO mailboxes. I special ordered an item online yesterday and my order has been cancelled today due to Menards falsely advertising the price of the item, and then not willing to honor the online price.
After 30 plus years working in a service industry it is so refreshing to be treated as if my problem is more important than anything else. After 12 days passed without any contact I called them. Adiska General Contracting will meet and exceed all your construction needs. The rebate wasnt for a large amount but they need to make good on their end. I had an issue with my order that I had delivered and after talking to several people, who all tried to help - from customer service, to contractors desk, to delivery, to cashier, I was directed to Megan at the front of the West Fargo Store. I am furious as a customer, and I will take my business elsewhere from this point forward. They gave me match discounts so their price was good. We have gotten all the rebates but the biggest one we turned in. I manage properties.
). I have been a VERY LOYAL customer to Menards for years and have had great credit standing with them as well. We have yet to receive our counter tops from Menards. The people in plumbing and the cabinet area were extremely helpful and nice. So we went back to the store and asked the Manager on duty in that department, "What could be done to get this back in a timely fashion since we have waited 4 weeks to get this one," he said he would call the vendor and get back to me, but it may be faster to credit this one that is wrong and place a new order and let them know that they made a mistake and he needs this vanity back in a couple weeks. Simplicity: An electric fireplace insert simply fits into your fireplace and plugs into an electrical outlet. Need Help? Electric fireplace inserts run on electricity and don't produce real flames. That's funny, I measured about 50 bricks for width and length width varied by 1/4" but the length was 15-1/4" on every brick, did not vary more than the width of the line on my tape measure.
On Monday Sept. 4, 2017 I placed an order for Douglas Fir, T & G Porch flooring online. Thermal output is measured in BTUs and most inserts are created to deliver anywhere from 30,000 to 80,000 BTUs each hour. FAQ. He was no help and a liar.
I got a call on Thurs saying the delivery would happen on Fri. Then I got a call on Friday morning from the delivery driver, he said he was dropping the supplies in front of my door (at my shop) instead of the job site. Benefits of these fireplace inserts include: Some electric fireplace inserts have added features that you may enjoy, such as: Gas fireplace inserts produce a real flame and generally offer the highest heat capacity. Read More. Unsubscribe easily. Read More, Proud winner of the 2017 Angie's List Super Service Award. Was charged 15% to return them. With over 30 years of service, our reliability, high morals and success speaks for itself! 2x4 that were smashed by 1/2-1 inch on the 2 outside trusses making the board less than half the size and causing a weak point in my building trusses, this was in 3 spots on 2 trusses. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The email was of no help since I already knew that and had requested for them to reissue it. I showed them pics of where it was to be placed and they said, No problem. I ask Robert to follow up with me the day drops in the store so that I can get it in. An insert seals the opening and reduces leaks. Perform the calculations outlined above for each section, and then add the values together. We mailed in the rebates each time we purchased an item that was on this promotion. True Value might cost more but WORTH IT! From design, proposal, signed contract, construction, and finally to completion JLM makes the process an enjoyable stress free experience. I also sent him photos of the vanity showing that it was clearly the wrong one and that I dont think I being unreasonable about this and that this vendor need to fix this and get it back to me in the two weeks I'm now requesting, so he says he would do this and then has a young lady the next day from the department call me and let me know that he has sent emails and that I will have the vanity back by 12-13-17.
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