The claim form is accessed here: NOTE: Shipping and order inquiries are best answered and in the quickest way by emailing us at, Again, inspect your items immediately upon arrival and be sure to leave all the tags attached. When it arrives there, the boutique girls will call you using the number you put on the order and let you know the package is ready for pickup. 
We are not able to guarantee Saturday delivery. So when you see an itemon sale, we have cut out all margin or profit leaving no room to handle it again. Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you. If you are working on a certain time schedule, you may want to contact the online office and inquire as to how long processing is taking. The item must be RECEIVED at the address below within 10 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. However, in the case that you need to exchange a regular priced item, we offer merchandise exchange as outlined below for exchange or store credit only, no refunds. Subscribe to receive updates, access to exclusive deals, and more. Overnight: We use FedEx on Overnight orders; Customers that choose Overnight shipping move to the front of the line for immediate shipping. INTERNATIONAL SHIPPING: We are happy to ship internationally and you will see that choice upon checkout. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. We are open seven days a week in the College Station location. and describe the mistake as you see it. Email us at. These packages may take 2-3 weeks to go through customs and arrive at your address. You're the definition of a glow up when you sport this adorable top! There's multiple types of lost packages though. We must receive your Overnight order by 2pm CST (preferably noon) to get it on current day's shipment. Again, most every package arrives safely with the Delivery Confirmation we provide for you. 
Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. Items should be returned unworn, unwashed and undamaged, no makeup stains, no tobacco odor and all tags should still be intact. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Giddy Up Glamour assumes nor covers any costs associated with customs fees. Keeping it all in one central place (email box) lets everyone here reference back to any information we need. With that said, we are here to assist in any way possible from any forms we need to complete or people we need to contact. It is your responsibility to get the items back to us and remember the post office as well as any shipping company is not error free so please use tracking and/or insurance. The only way to cut in line is by choosing expedited shipping such as Express or Overnight. Priority Mail - this service is offered though the post office. Yes, our shipping department emails each customer when their package leaves our warehouse. This is not information we have access to.you will need to speak to them personally. If you order items that must be made, the package will not ship the same day. We will also notify you of the approval or rejection of your refund. Once the package leaves here and is scanned by the post office, we no longer assume any responsibility. We must receive these orders by noon to get them out in the very same day. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Not very often but it happens. You are responsible for the items until it reaches our warehouse. Several types of goods are exempt from being returned. The reason for this is because we do not add on the higher margin that many boutiques use in pricing items.
Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. Thanks again for your business!We sincerely appreciate every order. Shipping costs are non-refundable. We just act on your behalf. You will then use this code to reorder the item(s) you want. If you chose Overnight Delivery, your package will come by FedEx and Saturday and Sunday are not business days for that company. All online orders are placed with the online warehouse. Once the order is placed we put it in line for processing along with all the other online orders, again could be2-3 days. Please do not return items that the tags have been removed from. We are open Monday through Friday 10am to 6pm and Saturday 10am to 5pm. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items. Once the returned item is received, a gift certificate will be mailed to you. Sometimes we may request a photo of the item but we will let you know. Please remember it can take up to4 businessdays to get to your order, then the Priority Mail is the actual shipping time. After the post office reimburses you, you can then re-order if you wish. Shipping To return your product, you should mail your product to: You will be responsible for paying for your own shipping costs for returning your item. Those orders do move to the front of the line and typically go out the same day they are placed. Care Instructions: Hand wash, cold. Self: Lily is wearing a size small. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery. We are closed in Nacogdoches on Sunday. That money goes to the shipping company, not in our pocket. Our processing company requires that your zip code match with the card or they will decline the charge. Occasionally they may also hold the package at your local post office for you to pick up. Simply fill out the claim form and attach a copy of your orginal receipt from Giddy Up Glamour. This is not insurance! Processing timedepends on what you order, if the item is in stock or a custom item and our workload at the time you order. Adding additional items usually only adds $1 or so per item. Shipping starts at $6.95 for the US | Free shipping on orders of $100. But at the same time the website works best because it automatically pulls the item(s) from inventory plus you type your own information such as address, sizes, etc. thus we are left with very little time to answer phone calls not to mention that we cannot take orders over the phone because of previous mentioned reasons. Most orders are shipped withintwobusiness days but it depends somewhat on which day of the week you order,what you are ordering and our order back log. Once processed we send it to thechosen boutique. It is very effective in keeping the post office accountable for your package. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. There is often some processing time before a refund is posted. We are happy to ship to other countries and International Shipping is an option for you when you checkout. WHY DO YOU REQUIRE CORRESPONDENCE BY EMAIL? We rather work on a volume profit than per item. Gifts If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. If there aremany customers ahead of you it may take a couple of days to get to your order, occasionally it make take 4-5 days when weekends and holidays are in the mix. We appreciate this and have considered it many times. We process orders in the order they are received. Yes, every day! If you need to exchange it for the same item, send us an email at Epicplacess@gmail.com and send your item to: 3440 kenridge parkway Deactur Georgia US 30032. This can sometimes take 2-5 days depending on order backlog when you place your order. Insurance will cover your package if it arrives damaged or the post office loses the package. L variant has a Bust of 36", a Hip of 36", a Length of 34.5", a Sleeve Length of 24.5", a Waist of 32". We encourage you to ask questions especially about sizing on clothes and lengths on necklaces so that when your order arrives it is exactly as you expected. There is a time limit to get items back to us plus once the tags are removed for any reason, we cannot accept the items back. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. It is your responsibility to get exchange items back to us in new condition. Use this bar to show information about your cookie policy. Please be sure to let us know if you have a different address for FedEx. If the post office looses your package we cannot issue a credit when we dont get the merchandise back, COLLEGE STATION, TX - 900 Harvey Rd in Post Oak Village just down from the mall, 979-229-2179, HUNTSVILLE, TX - 170 I-45 South, between Ward Furniture and Days Inn, 936-662-4548, NACOGDOCHES, TX - 113 North St. -downtown historic Nacogdoches, (936) 581-7239. The merchandise is not pulled from the boutique but rather the online warehouse. We must receive your Express order by 2pm CST (preferably noon) to get it on current day's shipment. It does not insure that the post office gets it to you in perfect condition. Delivery Confirmation: Giddy Up Glamour pays for and includes Delivery Confirmation on every package that leaves here. etc. Insurance is offered on the check out page. Again we use U.S. Post Office Priority Mail for internationalorders. M variant has a Bust of 34", a Hip of 34", a Length of 34", a Sleeve Length of 24", a Waist of 30". http://www.usps.com/forms/_pdf/ps1000.pdf, Timeless Beauty Metallic Leopard V Neck Satin Peplum Top in Maroon, Timeless Beauty Metallic Leopard V Neck Satin Peplum Top in Black, You'll See Her Dotted Midi Skirt in Black, You'll See Her Dotted Midi Skirt in Camel Brown. This just gives you an idea of how we charge out shipping. NOTE: Please insure and use tracking on your return packages to keep the post office accountable. Weare not able to guarantee Saturday delivery. Once we get your package back we will process and then issue an online credit voucher and email you the code. Email us at giddyupglamour4u@aol.com and describe the mistake as you see it. Returns Our policy lasts 30 days. FREE SHIPPING - Giddy Up Glamour offers free shipping on orders of $100 or more (excluding furniture). They now have GPS locators on packages so they can see where the package was left.
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