Exchanges (if applicable)
If you need help please give us a call or email [emailprotected].
It must also be in the original packaging. 
There is often some processing time before a refund is posted.
DRYRIDE Ultrawick is highly breathable and ultra-fast wicking, Lightweight and stretchy blended-polyester fabric, Two-way stretch fabrication for enhanced mobility, Chafe-free softlock seams for added comfort. Sure, heat rises, but that won't stop your dome from freezing when a cool breeze rushes in.
All returned items must come back with original tags and original packaging unused & completely intact.
Before returning anything please download the return form below and follow the easy instructions whether you are posting your item back or dropping it back to us instore.
You will be responsible for paying for your own shipping costs for returning your item.
In the event a item appears to be faulty please return item as per above policy. Products returned must be properly packaged and sent fully pre-paid to our address.
Once received, we will offer an exchange or a full refund if required.
Of course we do. Active Wear & Outdoor Ltd Registered Office 1-2 Rosslyn Parade, Uxbridge Road, Hillingdon, Middlesex, UB10 0NP, Burton Burke Hood Helmet Fit - True Black. To check the security of your connection, look at the status bar of your browser window after accessing the server. We currently ship to the United Kingdom, selected EU Countries, USA and Canada. Additional non-returnable items:
Your payment information is processed securely.
Sale items (if applicable)
Downloadable software products
If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will match almost anyprice, from any Australia retailer.
By pre-ordering a product we reserve that product for you and do not sell it to anyone else.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Something went wrong.
Any item received that does not meet these requirements will not be accepted sorry.
*Please Note: Customers living in Scotland may receive their courier delivery 2 days after dispatch due to distance. At the end of the day we want you to buy your stuff from us and as a retailer our job is to make sure you get not only the perfect product for what your doing but the best deal.
If you need to exchange it for the same item, send us an email at [emailprotected] and send your item to: 435A Bridge Rd Richmond Victoria AU 3121.
Download our returns form and just follow the easy instructions.
If you have received the wrong item, need to exchange a size or have a warranty claim that needs to be assessed please return items within. Twelve Board Store has a 14 day return policy.
The product must be the exact same as far as model, manufacturing year, size, color and you must provide proof of quoted price and/or a website screen shot.
If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange.
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Does Twelve Board Store price match?
Returns We do not store any sensitive information (card number, etc).
Burton Burke Hood Helmet Fit - True Black, - eBay Money Back Guarantee - opens in a new window or tab. For items being returned for a refund there is a 5% or $30 restocking fee ($30 for larger items) to cater for original shipping costs.
This site uses cookies to provide and improve your shopping experience.
Some conditions apply and may not apply to all products. Book with obvious signs of use
Be the first to review Burke Hood Helmet Fit - True Black. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
There are no refunds on SALE items but we can exchange for you.
Some health and personal care items.
When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office as you will have to produce it in case of a loss.
We will also notify you of the approval or rejection of your refund. Copyright 1995-2022 eBay Inc. All Rights Reserved. LayBy we take a product and reserve it for under good faith you will buy it.
Please try again. There are no refunds of deposits on LayBy's an any cancellation's of a pre-order over $600 will incur a $50 cancellation fee.
If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. Refunds (if applicable)
It's a question we get all the time is do you price match?
You are responsible for the cost of returning the goods intended for a refund or exchange.
To see our full Delivery Details please click here. Need to exchange and item or get another size?
We cannot process a refund or exchanges until the goods have arrived at our head office. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS. Please choose carefully as we do not refund if you change your mind. We dont guarantee that we will receive your returned item.
We suggest that you send your goods using a tracked method of postage to ensure the goods reach us safely.
We only replace items if they are defective or damaged.
Twelve Board Store will always try to have as quick a turn around as possible however please allow at least 7 to 10 days for a warranty claim to be processed.
Shipping costs are non-refundable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. The numbers you entered don't match the image. Keep in mind that if the size you need is not available you will receive a credit note or option to choose another item. (A working day is any day other than weekends, bank or other public holidays, and Mondays). We will exchange an item if it was shipped in error or for a different size.
If you want to benefit from this improved service, please opt-in.
If you are exchanging a size it is up to you to get the item back to us. Late or missing refunds (if applicable) Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details.
Gift cards
All orders received before 12.30pm will be dispatched the same day, orders received after 12.30pm will be dispatched on the next working day.
If the item was shipped in error, we will cover all shipping costs of course, however, if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.
SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties.
Keep warm, dry and lookin good with the Burton Burke hood!
Our policy lasts 30 days. You will be required to pay postage when returning your items to us. If you have any questions or concerns regarding your order or our return policy, send us an email at[emailprotected] or call03 9421 2293 and speak to a customer service rep and we will answer any question. Any item not in its original condition, is damaged or missing parts for reasons not due to our error Several types of goods are exempt from being returned.
Contact us at03 9421 2293or email[emailprotected]to learn more about our Price Match Policy. Then contact your credit card company, it may take some time before your refund is officially posted. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once the returned item is received, a gift certificate will be mailed to you.
No additional taxes or charges apply if your parcel is delivered inside the EU. Europe, USA and Canada Please allow 3 to 14 days for delivery.
Any item that is returned more than 30 days after delivery.
Shipping CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened To help us out please include your name and order number.
Sale items cannot be exchanged so please choose carefully. These options are important for hard to get items or fast moving items.
Orders that qualify for free delivery will be sent on a 3-5 day service, however you can upgrade to a next day courier service with UPS and DPD at an extra charge of 4.95.
Payment can be made online by any credit or debit card, Paypal and Checkout by Amazon. Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window. Any such charges must be paid by the customer. Made from a super fast drying fleece to keep the wet stuff away from your face and the XL models are big enough to fit over your helmet!
If your item appears to be faulty, please also include photos of the fault so it can be investigated.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note that postage costs are non-refundable. For countries outside the EU, local import duty and tax may apply.
If you have received the wrong item, need to exchange a size or have a warranty claim that needs to be assessed please return items within14days of purchase date with a copy of your proof of purchase and this returns form.
Pre-Orders are a way for you to guarantee that you reserve a product in advance of it arriving instore.
Seller assumes all responsibility for this listing.
Sputnik Snowboard Shop, 1-2 Rosslyn Parade, Uxbridge Road, Hillingdon, Middlesex, UB10 0NP. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active.
View cart for details.
To complete your return, we require a receipt or proof of purchase.
Bundle up in the Burton Burke Hood and stay out there longer. Gifts
If youve done all of this and you still have not received your refund yet, please contact us at [emailprotected].
Non-faulty items must be sent back unused and in their original packaging with labels and within 30 days of the invoice date including original receipt. In the rare case you have received the wrong item or if your item is faulty, please contact our customer service team at[emailprotected]or call03 9421 2293. To be eligible for a return, your item must be unused and in the same condition that you received it. Love your item or return it within 14 days.
To return your product, you should mail your product to: 435A Bridge Rd Richmond Victoria AU 3121.
UPS and DPD couriers deliver between Monday - Friday 9am - 5pm.
To see our full Returns Policy please click here.
Next contact your bank.
Also keep in mind that under no circumstance can Twelve Board Store ship a new item or refund without receiving the incorrect item back in the store first.
If we have sent the incorrect item our shipping Team will organize a return label for you.
If you havent received a refund yet, first check your bank account again. Orders placed after 12.30pm on a Friday will not be dispatched until Monday.
Please check with your local tax authority before placing your order.
We recommend getting tracking for your return.
Price is the easy part, let's get a new board! There are certain situations where only partial refunds are granted (if applicable)
We always do our best to make sure we have the best products for you but the best price as well. All warranty claims will be assessed by the manufacturer and/or manufacturers representative and will be repaired, replaced or credited at their discretion.
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