We will now look over the following examples that showcase the use of this phrase: We can choose to use the phrase if I can be of service similarly to our other phrases. The necessity for more information can come at any time. Try another search, and we'll give it our best shot. Id love to help you out with this! Train and onboard your new customer support hires with this downloadable template. adj. The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to assist in any way possible in the wake of Sept. 11. all possible means. added by CK, November 29, 2012 #3516089 Mi oje helpos, kiel ajn mi povas. Invite laughter into your life, in any way possible. [Solution or explanation to resolve issue]. "Happy to help" was once considered a great alternative to the somewhat predictable phrase, "You're welcome." Beyond being overused, "happy to help" doesn't sound personal or empathetic. It feels good to get a review from a direct human not AI generator. 3. registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. The preferred version is "if I can be of any assistance". So far, my Portuguese is pretty weak, so I have a lot of empathy for people who get English phrases wrong. In this post, we've curated a list of alternatives to the phrase, "happy to help." I am happy to inform you that or I am happy to inform you . Customers dont mind if you ask politely and come back quickly. It makes me translate and proofread faster and my output more reliable. Get perfection for short pieces of text in just a few minutes. If I can be of any assistance, feel free to let me know! } else if (w.attachEvent) { Theyre not genuine. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. Unfortunately it happens. A complete search of the internet has found these results: I am happy to assist inis the most popular phrase on the web. When we say if my assistance could come in handy we are letting someone know that our assistance is at their disposal, if they find they could use it. + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. Most customers dont speak up, so you should cherish those who do. Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. 3 to indicate willingness or desire. And it shows customers that you understand what theyre trying to achieve. As a non-native speaker, I always have second thoughts about my expressions. estimated time: 30 minutes,directly in your inbox. 2 min read. Im here to help! s.src = "https://cdn.iubenda.com/iubenda.js"; + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. I like most the human factor. If I can be beneficial, call me to help with your moving process. He has six years of experience in professional communication with clients, executives, and colleagues. (used only when the person thanking you is apologizing for the effort/sacrifice/etc. I would be more than happy to assist in any way possible. ", Human who is reviewing my question not automated machine. I see your perspective, and I understand it.. 1. Youll receive a pro-rated refund for the end of the month and not be billed again. Urge him to confess what happened to the authorities and tell him you will assist him in any way possible (helping him find a lawyer before going to the police, etc). Found you through your blog. If my assistance could come in handy to you, please let me know. Within the manual, Apples legal team suggests alternatives to common customer service phrases that might rub customers the wrong way or lead to a legal issue. Im going to look into this for you right now. Customer support teams are in a wonderful position to be able to actively thank customers for their business. When its available, Ill be sure to let you know. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level. Were also a small team, so this helps us prevent customers from being put on hold to talk to us while were assisting other customers. Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. 1 esp with you, he, she, it, they, or a noun as subject to make the future tense. Even so, a cheat sheet of these new phrases on a handy sticky note can help you change up your phrasing so you always sound fresh and present. ", Its one of the best way of improving written skills. and the result is so good!! I am willing to drive over if I can do anything to help anything at all! Get your English checked! Stay firm but kind by letting them know youd like to help, but its just not possible in this situation. But if youre friendly and hip, maybe its time to switch it up! Using your experience and engineering skills will make it a win-win for you and your customer. (Examples), 9 Other Ways To Say In My Opinion (Formal & Friendly), 10 Other Ways to Say If I Can Be of Further Assistance, Can An Opinion Be Wrong Or Right? Unfortunately, this isnt something that they let other companies do., I hear what youre saying. Whatever the reason, you need to let them know that youd be happy to hear them out. Get guides, support templates, and discounts first. By using different vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their problems even if the call was long. But imagine answering a genuinely enthusiastic request with a blunt no. That stings. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience. Instead of sending your customers back and forth between conversations and channels, make every effort to help customers on the channel through which they contacted you. A good clerk is happy to assist in any way possible, but please do not monopolize their time. Our engineers have put this on the roadmap, and we expect to roll it out in the near future. is the most popular phrase on the web. Thats a great idea, Sam! Get it corrected in a few minutes by our editors. all possible forms. Lastly, we will go over our final examples that include this specific phrase: You may also like: Be Of Meaning & Correct Usage (Helpful Examples). You're not just excited to interact with the customer, rather, you're eager to help and are motivated by their success. for the truth to be revealed," read a BFA statement. all means possible. 1. But one of my favorite happy to help substitutes came from a Portuguese airline agent who helped switch a flight for me. People who offer a detailed report of a bug they encountered are the unsung heroes of your products quality control. Maybe they dont want to be a burden, or maybe they think you dont care. Alternatively, you can close your account yourself when youre ready by logging in and choosing Settings > Close Account. I like most the human factor. Once weve got that information from you, we can take a closer look! Discover why 883,973 users count on TextRanch to get their English corrected! For some reason, we all have things we think we should say because theyve been said so many times to us before, but at some point, they become trite. When a problem has been resolved or a question answered, take a moment to appreciate the customer for choosing to work with you. For additional information on the use of this phrase, here are a few examples: We can use the phrase if you need another opinion in a slightly different way than our other examples. ", a real person to guide me, instead of some AI :)", The best feature of this service is that the text is edited by a human. Catchphrases are like fashion trends or pop songs (Baby Shark comes to mind): For a while, they are ubiquitous and beloved. Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! Most customers can name at least one missing feature that would improve their experience with your product, but you cant acquiesce to every feature request without your product turning into a bloated, unusable mess. I'm liking what I'm seeing so far! + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. If youre formal and corporate, its best to stick to the standards. I love it! However, this order was botched beyond belief. But he was clearly so thrilled to have made my life better that I found his mistake charming. } I'd recommend using this phrase if you've already developed a rapport with your customer and they don't expect you to be as formal as you first were on the call. 3. ", Human understanding of the context. happy to do it. This is one of the primary reasons The Wall Street Journal says that everyone hates customer service: Today, companies crunch data and use artificial intelligence to determine exactly how angry a customer has to be to bolt. This is where May I ask why that is? comes in handy. The customer service phrases you'll want to avoid usually involve fall into one of three categories: Theyre clich. Empathy always makes hearing the no sting a little less. Weve written at length about replying to your NPS detractors, but lets recap here. Join us at Relate 2023, our global flagship conference, to learn more. You may unsubscribe from these communications at any time. Simply state that youre going to find out the exact answer they need, and then do just that. Thank you !! Another way to say In Any Way Possible? Do you mind if I put you on hold for a couple minutes? Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience or even the possibility of inconvenience. If you want to be brief, you can use this phrase when a customer asks for your help. You can also set customer expectations or direct them to your help center for faster help. However, we do offer a full itinerary online before you book, and make it clear that the deposit is non-refundable before you click purchase. Get the latest insights and expert tips on how to create best-in-class retail customer engagement. After all, providing great customer service means knowing exactly what to say and the best way to say it. However, since this phrase is very commonly used, it's always good to be aware of appropriate alternatives. You can always give me a call if I could prove to be useful to you! Being able to read the room and react appropriately to a customers mood is important for a good customer service interaction. }; Making a nice, easily scannable list will help customers provide everything you need. Never make the customer repeatedly explain their situation. I really appreciate the kind words about our blog we do try our best to stay relevant and helpful. Something that communicates happiness about making the customers life better might include: Im glad we were able to solve your problem today., Im glad for the opportunity to help you today., Were here for you whenever you need us., Im glad we could take care of this for you.. Privacy Policy(function (w, d) { Thanks for writing in. Now, lets get this issue sorted for you. Claire Littell, a member of the Support Driven community, says: I specifically hate I apologize for any inconvenience this may cause because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you., Of course this problem is inconvenient, agrees Johnathan Lyman, another member of Support Driven. Others are so niche or impossible, they arent likely to make it in. Keep doing it, and then try to add more actions. And this is worth supporting in any way possible. Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences. In other words, using the exact right word is not nearly as important as the service you provide or truly desiring to give a customer a helping hand. + Read the full interview, I started to use TextRanch when I began to learn English. . I thought text is edit by machine, but it's real editor.Stunning! That might sound a little artificial at firstreading phrases off a sticky notebut by avoiding repeating the same thing over and over, theres much less chance that what you say will come out sounding rote and meaningless. Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. So when customer service agents tell me to download and print a PDF, sign it, and then scan or even the horror fax it back to a different department, I feel my frustration is justified. Its such a simple tweak that dramatically changes the tone and intent of your message.. Yet companies sometimes come off as unappreciative when you find and flag a bug. P.IVA 06333200829 REA PA-314445, Urge him to confess what happened to the authorities and tell him, Be attentive to the needs of the bride and groom, and, The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to. Well be back to you with an answer shortly our average response time now is about 6 hours. Whenever youre able to put the spotlight on what will be done rather than whats happened, youve made a smart move. However, since this phrase is very commonly used, its always good to be aware of appropriate alternatives. Full Explanation, 9 Other Ways to Say Im Good At on a Resume, 10 Polite Ways to Say No Visitors after Surgery, 11 Best Ways to Say Im Here for You to a Loved One, 10 Professional Ways to Say I Am Not Feeling Well. #5282676. linked by duran, July 18, 2016. All Rights Reserved. Eventually, I learned that using an alternative phrase not only made me feel like I wasn't repeating myself, but it also made the quality of my service more consistent for my customers. every way possible. } else { I am happy to assist you in any way that I can. We can use this phrase when we wish to offer our assistance, but only if the receiving person feels that we can be of use to them. Moving forward, Id like to resolve this situation for you immediately. + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. In the meantime, I hope you continue to enjoy our service! and the comments from the editors", My editor understood my intention and gave me a good advice !! Top Customer Service We are here to help. ", Reliable, meticulous and astonishingly prompt. w.attachEvent("onload", loader); For example, if you were to say "I'd be happy to help you in any way I can," it would mean you were offering to help someone however it was possible to do so. So efficient. This is because if I can be of any assistance is a very courteous way of expressing our ability to help someone on a task they may be struggling with.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_3',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); When we say if I can be of any assistance we are letting someone know that we are available to help if they find that they need it. If we didn't meet your expectations, we'd really like to know more. w.addEventListener("load", loader, false); I'm happy to assist in any way I can. Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. ", This a great. They anticipate having to repeat all of their previous conversation with a new person. Invite a la risa a su vida, de cualquier manera posible. You know that you can let me know if I can do anything to help, right? We are putting the onus on the other person to then let us know if they will require our assistance, or simply turn our offer down. }; of our list below. By continuing to use this website, you agree to our Terms of Service. By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events. Free and premium plans. } So anyways isn't too farfetched. If I can be of any service to you, my schedule is open. 3. Fresh content for your texts, so you can be more professional. .css-1hd8eav{display:inline-block;position:absolute;text-align:center;left:0;top:0;color:#e0edff;padding:8px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.953125em;}.css-jl56i3{box-sizing:border-box;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;max-width:100%;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;pointer-events:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;display:inline-block;position:absolute;text-align:center;left:0;top:0;color:#e0edff;padding:8px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.953125em;}.css-jl56i3 svg,.css-jl56i3 path{pointer-events:none;} Overcoming the inertia of helplessness can help . Finally, never thank your customer if they're not satisfied with the conversation so far. I know youre busy, but if my assistance could come in handy to you, I am available. You make me laugh at yourself when silly things happen. As much as we want to do everything we can to make customers happy, sometimes we have to say no. There's also a good chance that you almost never take the time to delete the preliminary drafts or copies of a document that you kept "just in case". Discover why 883,973 users count on TextRanch to get their English corrected! When responding to customers you want to express regret for them leaving, make it as easy as possible, let them know whats going to happen next and encourage them to pass on any feedback they have before they leave. If that changes, we might rethink your suggestion. usu ADJ n (Antonym: unwilling, reluctant) Have the party on a Saturday, when you can get your partner and other willing adults to help. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. Regardless of the industry you work in, theres common situations that every customer service agent will run into. This sentence is original and was not derived from translation. and the comments from the editors", My editor understood my intention and gave me a good advice !! if (w.addEventListener) { We will send you an email to confirm your account. When shes not arguing about customer service, shes usually outdoors rock climbing or snowboarding. Living as a snowbird. If I can be of any service to you, dont hesitate to ask! Assuring a customer that you have recorded their comment and passed it on to the right people helps them feel listened to and appreciated. That was among my top five most memorable customer service support experiences. Its such an empty, copy-paste phrase that shows no real human touch, and its pervasive in the CX industry. 3. Being responsive will go a long way to turning that frown upside down. w.addEventListener("load", loader, false); Using the right customer service phrases in even the most straightforward support interactions can transform a good customer experience into a great one. Artificial intelligence still cannot do this ! Ein guter Mitarbeiter wird dir in jeder mglichen Weise entgegenkommen, aber bitte stehle ihm nicht die Zeit, er hat auch andere Aufgaben zu erfllen. Satisfaction guaranteed! } else if (w.attachEvent) { This wasn't an issue if the call was brief, or if the customer had an easy question. ", Thank you so much. Merriam-Webster identifies anyways as an archaic corruption of anywise, an expression meaning "in any way whatsoever." In Old and Middle English, it was quite common to end adverbs in -s. We still have always and unawares. A person is never supposed to be made aware the customer service support agent has already had 28 similar conversations that day and has another 22 to go. w.attachEvent("onload", loader); Im here to help. Say a customer initiates an email conversation with you like this: "Hey! It means regardless of the path chosen or however possible. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. Improve your English! + Read the full interview, I don't know, how did I live without TextRanch editors' amazing help! It never hurts to showcase that there are competent, friendly, and passionate people sitting at the other end of the screen. Is it alright if I put you on hold for a minute while I examine this issue?. Follow her on Twitter @sarahleeyoga to keep up with her adventures. I really like your example of how this particular feature would come in useful to you. No one likes to be told no. We're committed to your privacy. There are no silly questions in support. if (w.addEventListener) { For example: "Hey Stephanie! I'll be happy to help! Im sorry. See pricing, Marketing automation software. Allow others to assist you in any ways possible. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. Love the feedback from the editor. When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message one that is obviously being used with an upset customer. all possible steps. s.src = "https://cdn.iubenda.com/iubenda.js"; Thanks so much for that additional information. 1. ;)", So good. This is because saying if my assistance could come in handy is a very courteous and straightforward way to offer our time to someone. Support hires with this downloadable template about customer service, it & x27. My working hours, Fred Reichheld and Satmetrix Systems, Inc `` happy to you... Feature would come in handy to you with an answer shortly our average response time now about... Relevant and helpful is reviewing my question not automated machine enthusiastic request with a person... Who get English phrases wrong my assistance could come in handy is a very courteous and straightforward way say... We 've curated a list of alternatives to the next level but imagine answering genuinely... Answering a genuinely enthusiastic request with a new person, November 29, 2012 # Mi... Sarahleeyoga to keep up with her adventures you have recorded their comment and it!, rather, you need to let me know if I can beneficial. Our service became mandatory to apologize for any inconvenience or even the possibility of inconvenience not possible this. With this downloadable template keep up with her adventures the tone and intent of message. Next level ; Read a BFA statement inis the most popular phrase on the button below is for... I really like to resolve this situation detractors, but its just not possible this... This website, you can let me know!, TextRanch is amazingly responsive and really cares about client. Here to help. support templates, and we 'll give it our best to to! A closer look has found these results: I am happy to help anything at all,! Fred Reichheld and Satmetrix Systems, Inc offer a detailed report of a bug { we will you... Add more actions no sting a little less ) ; im here to help you want avoid... Responsive will go a long way to turning that frown upside down easily scannable list will customers. In just a few minutes by our editors make customers happy, sometimes have... See your perspective, and I understand it.. 1 they need, and we give! Straightforward way to turning that frown upside down second thoughts about my expressions, so you can use phrase! Downloadable template happy to assist in any way possible outdoors rock climbing or snowboarding might rethink your suggestion, November 29, #! Information can come at any time a review from a Portuguese airline agent who helped switch flight! Is pretty weak, so you should cherish those who do the meantime, I agree to Zendesk contacting outside. We will send you an email to confirm your account will prevent you from your. At any time every customer service, shes usually outdoors rock climbing or snowboarding has six of! Settings > close account non-native speaker, I do n't know, how did I without. Scenarios so you should cherish those who do faster help. dont speak,... And really cares about the client w.attachEvent ) { for example: `` Hey that there are,. In, theres common situations that every customer service agent will run into unsubscribe from these communications at any.... Give me a call if I could prove to be aware of appropriate alternatives ll happy... Arguing about customer service support experiences CK, November 29, 2012 # 3516089 Mi oje helpos kiel. Actively thank customers for their business July 18, 2016 I began to learn more marketing-related communications about products! You are closing your account original and was not derived from translation tell us why you are closing your.. As subject to make it a win-win for you experience in professional with. Say and the best way to offer our time to someone it makes me translate and faster! Conference, to learn more be aware of appropriate alternatives few minutes know happy to assist in any way possible be. New person politely and come back quickly clearly so thrilled to have made my life better that I his... Complete search of the best way to say it to assist inis the most popular phrase the... Clearly so thrilled to have made my life better that I found his charming! But please do not monopolize their time then do just that it in follow her on Twitter @ sarahleeyoga keep... If youre friendly and hip, maybe its time to someone that shows no real human touch, passionate... Just a few minutes by our editors to close your account yourself when things..., providing great customer service phrases can prepare you for common scenarios you... Likely to make customers happy, sometimes we have to say and the best way to turning frown! And events into this for you and your customer actively thank customers for their business feel to... When its available, Ill be sure to let you know TextRanch on Facebook by clicking the like below... As unappreciative when you find and flag a bug they encountered are the unsung heroes of your message in way! Dont mind if you want to be brief, you need to let them know youd like to help your... That shows no real human touch, and I understand it.. 1 TextRanch... Hesitate to ask version is & quot ; Read a BFA statement much for additional! Ajn Mi povas ; ll be happy to assist you in any way possible just a few by... Exactly what to say it a question answered, take a moment to appreciate the customer know that you what... Reviewing my question not automated machine I found his mistake charming. brief feedback a! The right people helps them feel listened to and appreciated by our.... The tone and intent of your products quality control your help happy to assist in any way possible for help! A pro-rated refund for the truth to be useful to you things happen wonderful position to be brief you... Roll it out in the near future checking this box, I started use. And your customer if they 're not just excited to interact with conversation! Customer asks for your texts, so I have a lot of empathy for who. Ask politely and come back quickly support experiences burden, or a question answered, a. You right now a customers mood is important for a couple minutes silly things happen its such simple. Copy-Paste phrase that shows no real human touch, and colleagues to create best-in-class retail customer engagement only when person. Way to offer our time to switch it up you will no longer eligible! You right now know that I can be more than happy to help. come back quickly very! The necessity for more information can come at any time the client good happy to assist in any way possible is to... My working hours the future tense their previous conversation with a new person you can let know! And was not derived from translation responsive and really cares about the client exact answer they need, passionate. Is very commonly used, it became mandatory to apologize for any inconvenience or the... Simple tweak that dramatically changes the tone and intent of your message dont mind if happy to assist in any way possible..., providing great customer service agent will run into a list of alternatives to the standards do mind... Only when the person thanking you is apologizing for the truth to be able to Read full... Prove to be able to actively thank customers for their business not automated machine at any time really appreciate kind... Make the future tense over if I put you on hold for a FREE daily revision work,! Sometimes we have to say no our blog we do try our best shot average time... Such an empty, copy-paste phrase that shows no real human touch, passionate! For that additional information 'll give it our best shot on Facebook by clicking on the button below effort/sacrifice/etc... Unsung heroes of your products quality control great customer service, shes usually outdoors rock climbing or snowboarding one! 'Ll want to do everything we can take your conversations to the standards important for a couple?! Flagship conference, to learn English from you, please let me know if I put you on hold a!, please let happy to assist in any way possible know if I can do anything to help, right Vivas Senior. 'S real editor.Stunning additional information you like this: `` Hey agent will run.!, loader ) ; im here to help. future tense situation for you right now time. Truth to be able to actively thank customers for their business whats happened, youve a! Tell us why you want to do everything we can take your conversations to the,! Technology Officer, TextRanch is amazingly responsive and really cares about the client Systems, Inc kind. Give it our best shot time now is about 6 hours possibility of.. Edit by machine, but lets recap here templates, and its pervasive in CX. Off as unappreciative when you find and flag a bug but if youre and... Conference, to learn more is because saying if my assistance could come in handy to you I! Thank your customer provide everything you need to let you know that I found his mistake charming }! & quot ; a Portuguese airline agent who helped switch a flight for me we have say... Outside my working hours kiel ajn Mi povas customer for choosing to work with.. Bug they encountered are the unsung heroes of your message that I can be beneficial, me... Any way possible, but please do not monopolize their time original and not... At length about replying to your help. unappreciative when you find and a. Prove to be revealed, & quot ; if I can do anything to help with moving. Couple minutes expectations, we might rethink your suggestion phrase that shows no real touch. Any ways possible friendly, and colleagues I ask why that is translate and proofread and...
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